Apple Event: May 7th at 7 am PT
Hello, Recently download the new iTunes and when i connect my iPhone 6 update(8.1.3) its saying
'THIS IPHONE CANNOT BE USED BECAUSE THE REQUIRED SOFTWARE IS NOT INSTALLED. RUN THE ITUNES INSTALLER TO REMOVE ITUNES. THEN INSTALL ITUNES AGAIN'.
I have re downloaded it several time and i have no idea what too do. hope someone can help me with this.
iPhone 6, iOS 8.1.3
Hey RyanMorgan,
It sounds like iTunes is complaining that something is not installed correctly but reinstalling it doesn't help. You say the message says to remove iTunes and reinstall. If a removal of iTunes itself doesn't help, you may need to remove iTunes and all related Apple Software as described in this article.
iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Remove iTunes and all related Apple software.
Remove and Reinstall iTunes and other software components from Windows XP
Remove and Reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
After reinstalling iTunes, test the device.
Regards,
Nubz
unable to sync iphone 6 8.1.3
