netflix stays on same video but won't play the video
netflix stuck on one kids video menu, but will not play the video. very slow loading and always reverts to same screen.
Apple TV
User profile for user:
Matt_M.
User level:
Community Operations
Hi jimcarol,
Thanks for using the Apple Support Communities. It sounds like you are experiencing issues with a third-party content provider’s service on your Apple TV. The following resource provides basic troubleshooting steps, which may help to resolve your issue. If the issue persists, you might need to contact the content provider for additional assistance:
Apple TV: Troubleshooting third-party content providers - Apple Support
http://support.apple.com/en-us/HT200072
If you have playback issues with a content provider's services
In most cases, you can isolate playback issues to your home network, your broadband connection, or a possible outage with a content provider. To see if your issue is affecting multiple services or a specific content provider, try another service. For example, play a movie trailer from the main menu.
- If the issue is affecting multiple services on your Apple TV, see how to troubleshoot playback performance.
- If the issue is affecting a single content provider on your Apple TV, restart your Apple TV by going to Settings > General > Restart. If the issue continues, you might need to contact the content provider.
- Matt M.