facetime quits unexpectedly after yosemite installation

Question

rocess:               FaceTime [374]Path:                  /Applications/FaceTime.app/Contents/MacOS/FaceTimeIdentifier:            com.apple.FaceTimeVersion:               3.0 (2151)Build Info:            FaceTime-2151000000000000~6Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           FaceTime [374]User ID:               501Date/Time:             2015-02-09 04:25:23.487 +0100OS Version:            Mac OS X 10.10.2 (14C109)Report Version:        11Anonymous UUID:        D72555E7-4CB4-FA5E-6A8C-A1360472A04Cfacetime crashes with error message below whenever i try to launch itTime Awake Since Boot: 190 secondsCrashed Thread:        0  Dispatch queue: SharedAddressBookException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Application Specific Information:*** Terminating app due to uncaught exception &#x27;NSUnknownKeyException&#x27;, reason: &#x27;[&lt;__NSDictionaryM 0x60800004fe70&gt; valueForUndefinedKey:]: this class is not key value coding-compliant for the key yahoo.com.&#x27;terminating with uncaught exception of type NSExceptionabort() calledApplication Specific Backtrace 1:0   CoreFoundation                      0x00007fff92f9c66c __exceptionPreprocess + 1721   libobjc.A.dylib                     0x00007fff8652876e objc_exception_throw + 432   CoreFoundation                      0x00007fff92f9c209 -[NSException raise] + 93   Foundation                          0x00007fff93e603dd -[NSObject(NSKeyValueCoding) valueForUndefinedKey:] + 2264   Foundation                          0x00007fff93d7dbf8 -[NSObject(NSKeyValueCoding) valueForKey:] + 3855   Foundation                          0x00007fff93d9800e -[NSDictionary(NSKeyValueCoding) valueForKey:] + 1436   CallHistory                         0x0000000100346b9d __59-[CHSharedAddressBook fetchAddressBookInfoFromCacheForKey:]_block_invoke + 627   libdispatch.dylib                   0x00007fff863b1c13 _dispatch_client_callout + 88   libdispatch.dylib                   0x00007fff863b2e5e _dispatch_barrier_sync_f_invoke + 579   CallHistory                         0x000000010032f608 -[CHSynchronizable executeSync:] + 6710  CallHistory                         0x0000000100346ab9 -[CHSharedAddressBook fetchAddressBookInfoFromCacheForKey:] + 18911  CallHistory                         0x0000000100342bf4 -[CHRecentCall fetchAndSetAddressBookIdsSync] + 14112  CallHistory                         0x000000010034307a -[CHRecentCall addressBookRecordIdSync] + 4213  CallHistory                         0x0000000100341d1c __30-[CHRecentCall coalescingHash]_block_invoke + 6114  libdispatch.dylib                   0x00007fff863b1c13 _dispatch_client_callout + 815  libdispatch.dylib                   0x00007fff863b2e5e _dispatch_barrier_sync_f_invoke + 5716  CallHistory                         0x000000010032f608 -[CHSynchronizable executeSync:] + 6717  CallHistory                         0x0000000100341c4e -[CHRecentCall coalescingHash] + 17818  CallHistory                         0x0000000100333fe3 -[CHManager coalesceCalls:] + 65419  CallHistory                         0x0000000100334c33 -[CHManager fetchRecentCallsSyncWithCoalescing:] + 79820  CallHistory                         0x000000010032f7af __42-[CHSynchronizable executeSyncWithResult:]_block_invoke + 1621  libdispatch.dylib                   0x00007fff863b1c13 _dispatch_client_callout + 822  libdispatch.dylib                   0x00007fff863bb5f7 _dispatch_barrier_sync_f_slow + 75723  CallHistory                         0x000000010032f6f5 -[CHSynchronizable executeSyncWithResult:] + 20824  CallHistory                         0x0000000100334213 -[CHManager recentCalls] + 8625  FaceTime                            0x00000001001753b4 FaceTime + 9925226  FaceTime                            0x000000010017528a FaceTime + 9895427  FaceTime                            0x0000000100174ff4 FaceTime + 9829228  FaceTime                            0x000000010017b3f5 FaceTime + 12389329  AppKit                              0x00007fff8f3d7609 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 127630  AppKit                              0x00007fff8f4573e2 -[NSNib _instantiateNibWithExternalNameTable:options:] + 67731  AppKit                              0x00007fff8f4574f6 -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 14332  AppKit                              0x00007fff8f087817 -[NSViewController loadView] + 27233  AppKit                              0x00007fff8f2f2417 -[NSViewController _loadViewIfRequired] + 7534  AppKit                              0x00007fff8efc29b1 -[NSViewController view] + 3035  FaceTime                            0x000000010017b499 FaceTime + 12405736  FaceTime                            0x000000010017bb99 FaceTime + 12584937  FaceTime                            0x000000010017ac9a FaceTime + 12201038  FaceTime                            0x00000001001ce489 FaceTime + 46400939  FaceTime                            0x00000001001ce3aa FaceTime + 46378640  FaceTime                            0x00000001001ed3c9 FaceTime + 59079341  FaceTime                            0x00000001001f4234 FaceTime + 61906042  FaceTime                            0x00000001001c7793 FaceTime + 43611543  FaceTime                            0x0000000100160300 FaceTime + 1305644  CoreFoundation                      0x00007fff92f58cdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1245  CoreFoundation                      0x00007fff92e4a244 _CFXNotificationPost + 314046  Foundation                          0x00007fff93d50c31 -[NSNotificationCenter postNotificationName:object:userInfo:] + 6647  IMFoundation                        0x00007fff862c765c IMInternationalForPhoneNumberWithOptions + 61648  IMFoundation                        0x00007fff862c7616 IMInternationalForPhoneNumberWithOptions + 54649  CoreFoundation                      0x00007fff92e753cc __invoking___ + 14050  CoreFoundation                      0x00007fff92e75222 -[NSInvocation invoke] + 29051  CoreFoundation                      0x00007fff92f13e76 -[NSInvocation invokeWithTarget:] + 5452  IMCore                              0x00007fff8a4b6e85 IMTranscriptChatItemEqual + 8794653  CoreFoundation                      0x00007fff92ee68a6 ___forwarding___ + 51854  CoreFoundation                      0x00007fff92ee6618 _CF_forwarding_prep_0 + 12055  CoreFoundation                      0x00007fff92e753cc __invoking___ + 14056  CoreFoundation                      0x00007fff92e75222 -[NSInvocation invoke] + 29057  CoreFoundation                      0x00007fff92f13e76 -[NSInvocation invokeWithTarget:] + 5458  IMFoundation                        0x00007fff862b9d21 im_local_object_peer_event_handler + 810359  IMFoundation                        0x00007fff862b9a1a im_local_object_peer_event_handler + 732860  IMFoundation                        0x00007fff862b9e16 im_local_object_peer_event_handler + 834861  IMFoundation                        0x00007fff862b9f5e im_local_object_peer_event_handler + 867662  Foundation                          0x00007fff93db3cdc __NSThreadPerformPerform + 29363  CoreFoundation                      0x00007fff92eba681 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 1764  CoreFoundation                      0x00007fff92eac8dc __CFRunLoopDoSources0 + 47665  CoreFoundation                      0x00007fff92eabe3f __CFRunLoopRun + 92766  CoreFoundation                      0x00007fff92eab858 CFRunLoopRunSpecific + 29667  HITo

Linc Davis · Answer

Can you launch the Contacts application? If so, do you have any contacts with a yahoo.com address as their iMessage ID?

mkid99 · Answer

i used to have, but i deleted everything in the contact, at the moment there is nothing in the contact

Linc Davis · Answer

Back up all data.Quit FaceTime if it’s running. Force quit if necessary. After each of the following steps, log out or restart the computer, then test FaceTime. If the problem isn&#x27;t resolved, quit again and go on to the next step.Step 1Make sure you know the ID and password you use with FaceTime. Launch the Keychain Access application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad and start typing the name.Use the search box in the toolbar of the Keychain Access window to find and delete all items with "facetime" or "com.apple.idms" in the name.Step 2Hold down the option key and select          Go ▹ Libraryfrom the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):          Application Support/CallHistoryDB          Containers/com.apple.AddressBook.FaceTimeService          Containers/com.apple.corerecents.recentsd          Containers/com.apple.FaceTime          Containers/com.apple.soagent          IdentityServicesLeave the Library folder open.Step 3In the Preferences subfolder, there may be several files having names that begin with one of the following strings:          com.apple.facetime.bag.plist          com.apple.FaceTime.plist          com.apple.ids          com.apple.imagent          com.apple.imservice.FaceTime          com.apple.imservice.ids.FaceTimeMove them all to the Trash.Also in the Preferences folder, there is a subfolder named "ByHost". Open it and do the same thing.

mkid99 · Answer

thanks Davis, the second step worked, gracia

GoZezar · Answer

having the issue after I had a conversation with a new contact!~Process:               FaceTime [1339]Path:                  /Applications/FaceTime.app/Contents/MacOS/FaceTimeIdentifier:            com.apple.FaceTimeVersion:               3.0 (2300)Build Info:            FaceTime-2300000000000000~1Code Type:             X86-64 (Native)Parent Process:        ??? [1]Responsible:           FaceTime [1339]User ID:               501Date/Time:             2015-09-25 22:18:17.628 -0700OS Version:            Mac OS X 10.10.5 (14F27)Report Version:        11Anonymous UUID:        C4030A83-F857-74E3-AA43-3E714FD61169Time Awake Since Boot: 7700 secondsCrashed Thread:        0  Dispatch queue: SharedAddressBookException Type:        EXC_CRASH (SIGABRT)Exception Codes:       0x0000000000000000, 0x0000000000000000Application Specific Information:*** Terminating app due to uncaught exception &#x27;NSUnknownKeyException&#x27;, reason: &#x27;[&lt;__NSDictionaryM 0x60000044b0a0&gt; valueForUndefinedKey:]: this class is not key value coding-compliant for the key happyluo.&#x27;terminating with uncaught exception of type NSExceptionabort() calledApplication Specific Backtrace 1:0   CoreFoundation                      0x00007fff9633403c __exceptionPreprocess + 1721   libobjc.A.dylib                     0x00007fff8fbbd76e objc_exception_throw + 432   CoreFoundation                      0x00007fff96333bd9 -[NSException raise] + 93   Foundation                          0x00007fff97451d95 -[NSObject(NSKeyValueCoding) valueForUndefinedKey:] + 2264   Foundation                          0x00007fff97326d0b -[NSObject(NSKeyValueCoding) valueForKey:] + 3855   Foundation                          0x00007fff9731ef02 -[NSDictionary(NSKeyValueCoding) valueForKey:] + 1436   CallHistory                         0x000000010a1d2b4d __59-[CHSharedAddressBook fetchAddressBookInfoFromCacheForKey:]_block_invoke + 627   libdispatch.dylib                   0x00007fff8f116c13 _dispatch_client_callout + 88   libdispatch.dylib                   0x00007fff8f1205f7 _dispatch_barrier_sync_f_slow + 7579   CallHistory                         0x000000010a1bb508 -[CHSynchronizable executeSync:] + 6710  CallHistory                         0x000000010a1d2a69 -[CHSharedAddressBook fetchAddressBookInfoFromCacheForKey:] + 18911  CallHistory                         0x000000010a1ceba4 -[CHRecentCall fetchAndSetAddressBookIdsSync] + 14112  CallHistory                         0x000000010a1cf02a -[CHRecentCall addressBookRecordIdSync] + 4213  CallHistory                         0x000000010a1cdccc __30-[CHRecentCall coalescingHash]_block_invoke + 6114  libdispatch.dylib                   0x00007fff8f116c13 _dispatch_client_callout + 815  libdispatch.dylib                   0x00007fff8f117e5e _dispatch_barrier_sync_f_invoke + 5716  CallHistory                         0x000000010a1bb508 -[CHSynchronizable executeSync:] + 6717  CallHistory                         0x000000010a1cdbfe -[CHRecentCall coalescingHash] + 17818  CallHistory                         0x000000010a1bfed7 -[CHManager coalesceCalls:] + 64219  CallHistory                         0x000000010a1c0be3 -[CHManager fetchRecentCallsSyncWithCoalescing:] + 79820  CallHistory                         0x000000010a1bb6af __42-[CHSynchronizable executeSyncWithResult:]_block_invoke + 1621  libdispatch.dylib                   0x00007fff8f116c13 _dispatch_client_callout + 822  libdispatch.dylib                   0x00007fff8f1205f7 _dispatch_barrier_sync_f_slow + 75723  CallHistory                         0x000000010a1bb5f5 -[CHSynchronizable executeSyncWithResult:] + 20824  CallHistory                         0x000000010a1c01d2 -[CHManager recentCalls] + 8625  FaceTime                            0x0000000109ffdac4 FaceTime + 10106026  FaceTime                            0x0000000109ffd99a FaceTime + 10076227  FaceTime                            0x0000000109ffd704 FaceTime + 10010028  FaceTime                            0x000000010a003b45 FaceTime + 12576529  AppKit                              0x00007fff90cf3079 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 127630  AppKit                              0x00007fff90ecd90e -[NSNib _instantiateNibWithExternalNameTable:options:] + 67731  AppKit                              0x00007fff90ecd55e -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 14332  AppKit                              0x00007fff90ecc857 -[NSViewController loadView] + 27233  AppKit                              0x00007fff90e4be13 -[NSViewController _loadViewIfRequired] + 7534  AppKit                              0x00007fff90e4bd7d -[NSViewController view] + 3035  FaceTime                            0x000000010a003be9 FaceTime + 12592936  FaceTime                            0x000000010a0042e9 FaceTime + 12772137  FaceTime                            0x000000010a0033e4 FaceTime + 12387638  FaceTime                            0x000000010a057f49 FaceTime + 47085739  FaceTime                            0x000000010a057e6a FaceTime + 47063440  FaceTime                            0x000000010a076d69 FaceTime + 59735341  FaceTime                            0x000000010a07dc24 FaceTime + 62570042  FaceTime                            0x000000010a051023 FaceTime + 44240343  FaceTime                            0x0000000109fe8a10 FaceTime + 1486444  CoreFoundation                      0x00007fff962f045c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1245  CoreFoundation                      0x00007fff961e0634 _CFXNotificationPost + 314046  Foundation                          0x00007fff97305aa1 -[NSNotificationCenter postNotificationName:object:userInfo:] + 6647  IMFoundation                        0x00007fff9698647c IMInternationalForPhoneNumberWithOptions + 61648  IMFoundation                        0x00007fff96986436 IMInternationalForPhoneNumberWithOptions + 54649  CoreFoundation                      0x00007fff9620b7bc __invoking___ + 14050  CoreFoundation                      0x00007fff9620b612 -[NSInvocation invoke] + 29051  CoreFoundation                      0x00007fff962ab5c6 -[NSInvocation invokeWithTarget:] + 5452  IMCore                              0x00007fff91983d10 IMTranscriptChatItemEqual + 8824553  CoreFoundation                      0x00007fff9627cc26 ___forwarding___ + 51854  CoreFoundation                      0x00007fff9627c998 _CF_forwarding_prep_0 + 12055  CoreFoundation                      0x00007fff9620b7bc __invoking___ + 14056  CoreFoundation                      0x00007fff9620b612 -[NSInvocation invoke] + 29057  CoreFoundation                      0x00007fff962ab5c6 -[NSInvocation invokeWithTarget:] + 5458  IMFoundation                        0x00007fff96978a91 im_local_object_peer_event_handler + 810359  IMFoundation                        0x00007fff9697878a im_local_object_peer_event_handler + 732860  IMFoundation                        0x00007fff96978b86 im_local_object_peer_event_handler + 834861  IMFoundation                        0x00007fff96978cce im_local_object_peer_event_handler + 867662  Foundation                          0x00007fff97390dd0 __NSThreadPerformPerform + 29363  CoreFoundation                      0x00007fff96250a01 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 1764  CoreFoundation                      0x00007fff96242c5c __CFRunLoopDoSources0 + 47665  CoreFoundation                      0x00007fff962421bf __CFRunLoopRun + 92766  CoreFoundation                      0x00007fff96241bd8 CFRunLoopRunSpecific + 29667  HIToolbox                           0x00007fff92a9056f RunCurrentEventLoopInMode + 23568  HIToolbox                           0x00007fff92a901ee ReceiveNextEventCommon + 17969  HIToolbox                           0x00007fff92a9012b _BlockUntilNextEventMatchingListInModeWithFilter + 7170  AppKit                              0x00007fff90d588ab _DPSNextEvent + 97871  AppKit                              0x00007fff90d57e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 34672  AppKit                              0x00007fff90d4daf3 -[NSApplication run] + 59473  AppKit                              0x00007fff90cca244 NSApplicationMain + 183274  libdyld.dylib                       0x00007fff938515c9 start + 175  ???                                 0x0000000000000001 0x0 + 1