iMac 27" Late 2013 Wi Fi Log in Issue

Question

Hello everyone,I apologize if my questions have been asked in the past. I&#x27;m completely new to the Apple Mac OS. I bought a new iMac 27" in the middle of 2014 and use it about once or twice a week and have had no issues to-date. I&#x27;m still in the process of learning though so my use of it is limited to basic emailing, web browsing and Skype.In the last 2 weeks I have had problems logging into my Wifi network at home. It would not log on even after I had reset the modem. After trying and rebooting my iMac 3-4 times it would finally do so without changing anything in the it. I&#x27;m not sure what is causing it, but thought I would ask here.What would be causing the log in issue to my Wi Fi network?Do I need to be concern with the findings in the Etre check?Startup after logging in my password would take longer than usual...what would be causing it? Here is the result from the Etre scan. I guess what concerns me is in red...and also if it shows the Wi Fi log in issue.Thank you in advance for your help and advice.EtreCheck version: 2.1.8 (121)Report generated 9 February 2015 11:23:18 am AESTDownload EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.Click the [Click for details] links for more information about that line.Hardware Information: ℹ️    iMac (27-inch, Late 2013) (Technical Specifications)    iMac - model: iMac14,2    1 3.4 GHz Intel Core i5 CPU: 4-core    32 GB RAM Upgradeable        BANK 0/DIMM0            8 GB DDR3 1600 MHz ok        BANK 1/DIMM0            8 GB DDR3 1600 MHz ok        BANK 0/DIMM1            8 GB DDR3 1600 MHz ok        BANK 1/DIMM1            8 GB DDR3 1600 MHz ok    Bluetooth: Good - Handoff/Airdrop2 supported    Wireless:  en1: 802.11 a/b/g/n/acVideo Information: ℹ️    NVIDIA GeForce GTX 780M - VRAM: 4096 MB        iMac 2560 x 1440System Software: ℹ️    OS X 10.9.5 (13F34) - Time since boot: 0:24:23Disk Information: ℹ️    APPLE SSD SD0128F disk0 : (121.33 GB)        EFI (disk0s1) &lt;not mounted&gt; : 210 MB         Boot OS X (disk0s3) &lt;not mounted&gt; : 134 MB         Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB Online    APPLE HDD ST1000DM003 disk1 : (1 TB)        EFI (disk1s1) &lt;not mounted&gt; : 210 MB         Recovery HD (disk1s3) &lt;not mounted&gt;  [Recovery]: 650 MB         Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)            Encrypted AES-XTS Unlocked            Core Storage: disk0s2 120.99 GB Online            Core Storage: disk1s2 999.35 GB OnlineUSB Information: ℹ️    VIA Labs, Inc.          USB3.0 Hub                      VIA Labs, Inc.          USB3.0 Hub                          Seagate  Backup+  SL 2 TB        EFI (disk3s1) &lt;not mounted&gt; : 210 MB         Seagate Backup Plus Drive (disk3s2) /Volumes/Seagate Backup Plus Drive : 2.00 TB (1.82 TB free)        Recovery HD (disk3s3) &lt;not mounted&gt;  [Recovery]: 650 MB             Initio   INIC-3609            Apple Inc. FaceTime HD Camera (Built-in)     Apple Inc. BRCM20702 Hub         Apple Inc. Bluetooth USB Host Controller     Logitech Inc. Logitech USB Headset H340     Apple, Inc. Keyboard Hub         Apple Inc. Apple Keyboard     VIA Labs, Inc.          USB2.0 Hub                      VIA Labs, Inc.          USB2.0 Hub              Thunderbolt Information: ℹ️    Apple Inc. thunderbolt_busGatekeeper: ℹ️    Mac App Store and identified developersStartup Items: ℹ️    ProTec6b: Path: /Library/StartupItems/ProTec6b    Startup items are obsolete in OS X YosemiteLaunch Agents: ℹ️    [loaded]    com.google.keystone.agent.plist [Click for support]Launch Daemons: ℹ️    [loaded]    com.adobe.fpsaud.plist [Click for support]    [loaded]    com.bombich.ccc.plist [Click for support]    [loaded]    com.google.keystone.daemon.plist [Click for support]    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]User Launch Agents: ℹ️    [failed]    com.spotify.webhelper.plist [Click for support]    [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]User Login Items: ℹ️    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Alfred 2    Application  (/Applications/Alfred 2.app)    Spotify 08-26-32-444    Application  (/Users/[redacted]/.Trash/Spotify 08-26-32-444.app)    Dropbox    Application  (/Applications/Dropbox.app)    Canon IJ Network Scanner Selector EX    Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)    Speech Startup    Application  (/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn ition.framework/Versions/A/Speech Startup.app)Internet Plug-ins: ℹ️    FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]    QuickTime Plugin: Version: 7.7.3    Flash Player: Version: 16.0.0.296 - SDK 10.6 Outdated! Update    EPPEX Plugin: Version: 3.0.5.0 [Click for support]    Default Browser: Version: 537 - SDK 10.9    SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]    Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]3rd Party Preference Panes: ℹ️    Flash Player  [Click for support]Time Machine: ℹ️    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 1.11 TB Disk used: 75.54 GB    Destinations:        Seagate Backup Plus Drive [Local]         Total size: 2.00 TB         Total number of backups: 33         Oldest backup: 2014-04-16 03:45:27 +0000         Last backup: 2015-02-09 01:07:51 +0000         Size of backup disk: Adequate            Backup size 2.00 TB &gt; (Disk used 75.54 GB X 3)Top Processes by CPU: ℹ️         3%    WindowServer         2%    Safari         2%    Google Chrome         1%    fontd         1%    coreaudiodTop Processes by Memory: ℹ️    481 MB    WindowServer    309 MB    Airmail    206 MB    mds_stores    206 MB    Safari    172 MB    Google ChromeVirtual Memory Information: ℹ️    27.13 GB    Free RAM    4.39 GB    Active RAM    1.08 GB    Inactive RAM    1.75 GB    Wired RAM    912 MB    Page-ins    0 B    Page-outsDiagnostics Information: ℹ️    Feb 9, 2015, 10:58:33 AM    Self test - pass

jason269 · Answer

Hi, Jiyujin.  Thank you for visiting Apple Support Communities.I would need some clarification of the reference to log on and a little more information about the behavior to provide a better answer.  However, here is a troubleshooting article that may help.  Wi-Fi: How to troubleshoot Wi-Fi connectivityhttp://support.apple.com/HT202222Cheers,Jason H.

Jiyujin · Answer

Hello Jason,Thank you for your reply and help with this issue.I&#x27;ll try to explain little more in detail, but please excuse my lack of knowledge with the correct language or terminology. After turning on my iMac, it would take about a minute to start up and go into the main screen. Once there, the Wi Fi icon on the top right corner would indicate that it&#x27;s trying to log into my home network.Next it would state that it&#x27;s unable to log into my network so then a pop up message would require me to run a diagnostic so I do. After following the instructions, it would generate a report (WirelessDiagnostics-C02MH0JBF8JC-20150211085218.tar) which I&#x27;m still try to open and read.A list of networks would show up on the list so I would choose my network and try to join it but it wouldn&#x27;t.I have followed most of the steps in the instruction that you have linked to troubleshoot this issue but I&#x27;m still having problems so will try again, otherwise I will need to call the Apple Support Centre.I will report back as soon as I know more.Thank you,Jiyujin

jason269 · Answer

Jiyujin, Since none of the troubleshooting steps helped resolve this, I would recommend reaching out to us via the link below to further assist you.  Contact Apple for supporthttp://support.apple.com/en-us/HT201232-Jason H.