bbuchanan3
Level 1 (4 points)
Desktops

Q: How do I stay signed in to Facetime?

Recently Facetime has been asking me for my Apple password the first time incoming calls are received after starting the computer.  Until a couple of days ago, FT would always be automatically signed in, but now before answering a call I must input my password.

 

How do I stay signed in?

iMac, OS X Yosemite (10.10)

Posted on Feb 9, 2015 10:29 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

Posted on Feb 10, 2015 11:33 AM

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bbuchanan3

Q: How do I stay signed in to Facetime?

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 9, 2015 9:49 PM in response to bbuchanan3
    Level 10 (208,044 points)
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    Feb 9, 2015 9:49 PM in response to bbuchanan3

    Do you use iCloud Keychain?

  • by bbuchanan3,

    bbuchanan3 bbuchanan3 Feb 10, 2015 11:09 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Feb 10, 2015 11:09 AM in response to Linc Davis

    @Linc, the answer gets a bit involved.  Sorry in advance.

     

    Last week I spent an hour on the phone with Apple tech support because my computer suddenly and inexplicably cut off my access to iCloud.  As an aside, I could still sign into iCloud via the web site and all my peripheral devices (iPhone, iPad).  After much trouble shooting it came down to rebuilding a new keychain.  Until that point I had always disabled iCloud keychain, preferring my 1Password instead. 

     

    After your question above, I noticed that iCloud keychain is checked under the System Preferences.  Selecting the Options tab reveals a window with a check mark beside the "Allow approving with security code," and another tab to change that code.  I don't remember ever making such a code.

     

    I'm a bit wary of deselecting the iCloud keychain for fear of reproducing the previous problem.

     

    Suggestions? 

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 10, 2015 11:33 AM in response to bbuchanan3
    Level 10 (208,044 points)
    Applications
    Feb 10, 2015 11:33 AM in response to bbuchanan3

    Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

  • by bbuchanan3,

    bbuchanan3 bbuchanan3 Feb 11, 2015 10:59 AM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Feb 11, 2015 10:59 AM in response to Linc Davis

    Thank you for the effort, but sadly this didn't work.  After accomplishing the above, I'm still left with the problem of having to sign in to facetime every time I restart the computer.  Additionally, since going through the above process,  the Facebook App on my phone and iPad crash.

     

    iCloud keychain is proven the bane of my computing experience!

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Feb 11, 2015 1:36 PM in response to bbuchanan3
    Level 10 (208,044 points)
    Applications
    Feb 11, 2015 1:36 PM in response to bbuchanan3

    You seem to have an account issue. Click the Support link at the top of this page and schedule a call from Apple Support. You may not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.

  • by bbuchanan3,

    bbuchanan3 bbuchanan3 Feb 11, 2015 2:56 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Feb 11, 2015 2:56 PM in response to Linc Davis

    So FYI only, apple support had me trash the upper most folder in user > library > keychain.  The folder will rebuild, making you sign into at least each mail proxy and my facetime.  Once that was done, the problem seems fixed.

     

    Thanks for your support.

  • by Linc Davis,

    Linc Davis Linc Davis Feb 11, 2015 3:21 PM in response to bbuchanan3
    Level 10 (208,044 points)
    Applications
    Feb 11, 2015 3:21 PM in response to bbuchanan3

    the problem seems fixed

    And has FaceTime stopped crashing on your phone and iPad?

  • by bbuchanan3,

    bbuchanan3 bbuchanan3 Feb 11, 2015 6:49 PM in response to Linc Davis
    Level 1 (4 points)
    Desktops
    Feb 11, 2015 6:49 PM in response to Linc Davis

    It was Facebook (not Facetime) that was crashing.  It too seems resolved, albeit after several "manipulations:' trash app, wait several minutes, re-download app, reboot device.