Q: iTunes crashes when restoring iPhone

Hi,

Another problem!!

I backed up iPhone as its quicker to backup/restore than iCloud. I wiped my phone and wanted to restore the iTunes backup. However, when it started restoring the first app, iTunes crashed with "Windows Explorer Stopped Responding message". Click OK, iTunes closes and the restore rolls back on the iPhone.

Has anyone else had this problem.

Windows 7 (fully updated)

iTunes Windows (12.1)

iPhone 5S

Posted on Feb 9, 2015 2:30 PM

I have this question too

Q: iTunes crashes when restoring iPhone

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by alex_h1,

alex_h1 Feb 11, 2015 7:50 AM in response to roylee77
Community Specialists

Feb 11, 2015 7:50 AM in response to roylee77

Howdy roylee77,

Thanks for using the Apple Support Communities.

From your post I understand that iTunes on your Windows 7 computer is unexpectedly quitting when you are trying to restore your iPhone. In order to resolve this issue where iTunes is quitting, please follow the directions in the article below.

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support

Take care,
Alex H.
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Q: iTunes crashes when restoring iPhone

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