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Level 1

4 points

Trash Wont delete locked items.

I have an application in the trash that is locked and I am unable to delete it. Ive tried using single user mode and terminal to erase it using the command rm -rf ~/.Trash/* but that has not worked. The app has all the package contents removed and is 0KB but I am unable to remove it.

Thanks

I have a MacBook Pro with Retina 13" on OS X 10.10.3 (It also wouldn't erase on other previous software version)

MacBook Pro (Retina, 13-inch, Mid 2014), OS X Yosemite (10.10.2)

Posted on Feb 9, 2015 2:01 PM

32 replies

BDAqua

Level 10

239,447 points

Feb 18, 2015 3:50 PM in response to tbraun1551

Did it have spaces in the right places?

lsof | grep [whatever]

lsof SPACE | SPACE grep SPACE [whatever]

tbraun1551 Author

Level 1

4 points

Feb 23, 2015 3:21 PM in response to BDAqua

Sorrry for late response (again) i had a lot of school work. I have made sure to you the correct spaced but that does not work still

tbraun1551 Author

Level 1

4 points

Feb 23, 2015 3:28 PM in response to BDAqua

Was just messing around with it and got it to work i think but it shows a bunch of text and apps and non of them have CrashPlan. It is several Pages worth of what is in screenshot.

BDAqua

Level 10

239,447 points

Feb 23, 2015 6:27 PM in response to tbraun1551

I have real difficulty reading that with my vision.

In Terminal or Console, either one, you can highlight as many lines as you want, CMD+c to copy, then paste in a Reply with CMD+v

From what I could make out though, I suspect crashplan is involved, maybe a list of aliases being backed up or something.

tbraun1551 Author

Level 1

4 points

Feb 24, 2015 10:46 AM in response to BDAqua

It is too large to copy and past. It causes safari to crash

BDAqua

Level 10

239,447 points

Feb 24, 2015 11:41 AM in response to tbraun1551

That would be too big to read through then, how about just the text of what is above?

tbraun1551 Author

Level 1

4 points

Mar 4, 2015 7:25 PM in response to BDAqua

I have managed to copy and past all the text into a word document since I did not know what you meant by text above. I have uploaded the document to DropBox and here is the link: https://www.dropbox.com/s/le3gp7eegudcuk4/Last%20login.docx?dl=0

PS It is 601 Pages

PSS Sorry for late response again. i will try to be better about it but lots of school things have happened

BDAqua

Level 10

239,447 points

Mar 4, 2015 10:16 PM in response to tbraun1551

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

tbraun1551 Author

Level 1

4 points

Mar 5, 2015 11:07 AM in response to BDAqua

Here is what EtreCheck Told me

Problem description:

Crash Not Deleting Certain Items

EtreCheck version: 2.1.8 (121)

Report generated March 5, 2015 at 12:43:33 PM CST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (Retina, 13-inch, Mid 2014) (Technical Specifications)

MacBook Pro - model: MacBookPro11,1

1 3 GHz Intel Core i7 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery Health: Normal - Cycle count 223

Video Information: ℹ️

Intel Iris

Color LCD spdisplays_2560x1600Retina

System Software: ℹ️

OS X 10.10.3 (14D87h) - Time since boot: 2 days 1:5:9

Disk Information: ℹ️

APPLE SSD SM0512F disk0 : (500.28 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 409.93 GB (69.81 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 89.35 GB (42.62 GB free)

USB Information: ℹ️

Apple Internal Memory Card Reader 129.79 GB

EFI (disk1s1) <not mounted> : 210 MB

Boot OS X (disk1s3) <not mounted> : 134 MB

(disk2) /Volumes/ : 129.08 GB (108.28 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk1s2 129.44 GB Online

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Configuration files: ℹ️

/etc/sysctl.conf - Exists

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/Applications/AVG AntiVirus.app

[loaded] com.avg.Antivirus.OnAccess.kext (2015.0 - SDK 10.8) [Click for support]

/Applications/Parallels Access.app

[loaded] com.parallels.virtualsound (1.0.30 30 - SDK 10.6) [Click for support]

/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (10.1.4 28883 - SDK 10.7) [Click for support]

[not loaded] com.parallels.kext.netbridge (10.1.4 28883 - SDK 10.7) [Click for support]

[not loaded] com.parallels.kext.usbconnect (10.1.4 28883 - SDK 10.7) [Click for support]

[not loaded] com.parallels.kext.vnic (10.1.4 28883 - SDK 10.7) [Click for support]

/Applications/SurfEasy VPN.app

[not loaded] com.surfeasy.tun (1.0) [Click for support]

/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]

[loaded] com.karios.driver.DuetDisplay (1 - SDK 10.10) [Click for support]

[loaded] com.techsmith.TACC (1.0.2 - SDK 10.10) [Click for support]

[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8) [Click for support]

/System/Library/Extensions

[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7) [Click for support]

Launch Agents: ℹ️

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[running] com.avg.Antivirus.gui.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.avg.Antivirus.infosd.plist [Click for support]

[running] com.avg.Antivirus.services.plist [Click for support]

[running] com.crashplan.engine.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist [Click for support]

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist [Click for support]

[loaded] com.surfeasy.ShieldService.plist [Click for support]

[loaded] com.tunnelbear.mac.tbeard.plist [Click for support]

[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.bittorrent.BitTorrent.plist [Click for support]

[loaded] com.parallels.mobile.startgui.launchagent.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[loaded] com.valvesoftware.steamclean.plist [Click for support]

User Login Items: ℹ️

duet Application (/Applications/duet.app)

CheatSheet Application (/Users/[redacted]/Applications/CheatSheet.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Bartender Application Hidden (/Applications/Bartender.app)

CrashPlan menu bar Application Hidden (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

BetterSnapTool Application Hidden (/Applications/BetterSnapTool.app)

Amphetamine Application Hidden (/Applications/Amphetamine.app)

Airmail 2 UNKNOWN Hidden (missing value)

Knock Application Hidden (/Applications/Knock.app)

Sip Application (/Applications/Sip.app)

Alfred UNKNOWN (missing value)

Spotify UNKNOWN Hidden (missing value)

SpotifyBeta UNKNOWN Hidden (missing value)

SpotifyBeta Application Hidden (/Applications/SpotifyBeta.app)

Knox Application (/Applications/Knox.app)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

Unity Web Player: Version: UnityPlayer version 5.0.0f4 - SDK 10.6 [Click for support]

User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Safari Extensions: ℹ️

1Password

AdBlock

Open in Internet Explorer

Auto Refresh

Incognito

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GoPro [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 409.93 GB Disk used: 340.12 GB

Destinations:

Backups [Local]

Total size: 499.76 GB

Total number of backups: 8

Oldest backup: 2015-01-28 06:01:41 +0000

Last backup: 2015-02-28 22:52:35 +0000

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 340.12 GB X 3)

Top Processes by CPU: ℹ️

75% mds

15% hiutil

12% cloudd

4% WindowServer

3% SubmitDiagInfo

Top Processes by Memory: ℹ️

593 MB CrashPlanService

258 MB Airmail Beta

223 MB Safari

180 MB avgd

172 MB avgsched

Virtual Memory Information: ℹ️

454 MB Free RAM

3.38 GB Active RAM

2.73 GB Inactive RAM

1.52 GB Wired RAM

39.19 GB Page-ins

1.01 GB Page-outs

Diagnostics Information: ℹ️

Mar 5, 2015, 12:40:01 PM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-124001_[redacted].cra sh

Mar 5, 2015, 11:14:29 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-111429_[redacted].cra sh

Mar 5, 2015, 11:14:22 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-111422_[redacted].cra sh

Mar 5, 2015, 09:59:21 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-095921_[redacted].cra sh

Mar 5, 2015, 09:59:06 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-095906_[redacted].cra sh

Mar 5, 2015, 09:59:02 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-095902_[redacted].cra sh

Mar 5, 2015, 07:58:55 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-075855_[redacted].cra sh

Mar 5, 2015, 06:56:16 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-065616_[redacted].cra sh

Mar 5, 2015, 06:30:27 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-063027_[redacted].cra sh

Mar 5, 2015, 06:30:16 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-063016_[redacted].cra sh

Mar 5, 2015, 06:30:05 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-063005_[redacted].cra sh

Mar 5, 2015, 06:29:55 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-062955_[redacted].cra sh

Mar 5, 2015, 06:29:45 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-062945_[redacted].cra sh

Mar 5, 2015, 06:29:44 AM /Library/Logs/DiagnosticReports/UserEventAgent_2015-03-05-062944_[redacted].cra sh

Mar 4, 2015, 10:21:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Spotlight_2015-03-04-222121_[r edacted].crash

Mar 4, 2015, 09:22:27 PM /Library/Logs/DiagnosticReports/Pages_2015-03-04-212227_[redacted].hang

Mar 4, 2015, 09:21:58 PM /Library/Logs/DiagnosticReports/AppleSpell_2015-03-04-212158_[redacted].cpu_res ource.diag [Click for details]

Mar 4, 2015, 09:19:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Spotlight_2015-03-04-211928_[r edacted].crash

Mar 4, 2015, 03:34:52 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Spotlight_2015-03-04-153452_[r edacted].crash

Mar 4, 2015, 11:26:38 AM /Library/Logs/DiagnosticReports/mds_2015-03-04-112638_[redacted].cpu_resource.d iag [Click for details]

Mar 3, 2015, 11:37:34 AM Self test - passed

Mar 3, 2015, 09:16:26 AM /Library/Logs/DiagnosticReports/Helicopter Sim - Hellfire Squadron_2015-03-03-091626_[redacted].cpu_resource.diag [Click for details]

Mar 2, 2015, 09:22:39 PM /Library/Logs/DiagnosticReports/blued_2015-03-02-212239_[redacted].crash

Mar 2, 2015, 08:43:41 PM /Library/Logs/DiagnosticReports/CrashPlanService_2015-03-02-204341_[redacted].c pu_resource.diag [Click for details]

BobHarris

Level 9

53,309 points

Mar 5, 2015 11:26 AM in response to tbraun1551

If the file was created by Windows in your Parallels environment, you may be required to delete it from Windows.

You have an anti-virus package. It is possible that is interfering.

You DO NOT need any Anti-Malware packages, no Mac cleaners, not memory cleaners on a Mac. They frequently get in the way, and sometimes those that have a kernel extension panic the system, especially after an OS upgrade where the undocumented interface used by the kernel extension find the world has changed and they did not keep up.

How does Mac OS X protect me?

<http://www.thesafemac.com/mmg-builtin/>

tbraun1551 Author

Level 1

4 points

Mar 5, 2015 4:17 PM in response to BobHarris

Yeah it was not created from windows (BootCamp Partition or VM) I know how I don't need antivirus or anything because of GateKeeper being integrated on mac. I still just prefer to have it because my parents or brother use my laptop and sometimes manage to get adware on it. Also Ive tried deleting it and it still wouldn't let me delete Crashplan from the trash.

BDAqua

Level 10

239,447 points

Mar 5, 2015 4:52 PM in response to tbraun1551

I forget, did you uninstall CrashPlan?

http://support.code42.com/CrashPlan/Latest/Getting_Started/Uninstalling_The_Cras hPlan_App

http://support.code42.com/CrashPlan/Latest/Troubleshooting/Known_Issues_With_Cra shPlan_On_OS_X_Yosemite

Or this!!!

Fortunately before getting that far, I was able to fix it by removing the "system immutable flag" via Terminal.app, using the "chflags noschg" command.

In the terminal:

cd ~/.Trash/

chflags -R noschg *

rm -fR * # or empty via Finder

shareimprove this answer

edited Nov 27 '14 at 16:17

mankoff

377114

answered Nov 14 '14 at 15:50

Fofer

983

This worked for me, but I had to run it as a sudo command: sudo chflags -R noschg * – alexroper Jan 23 at 23:23

http://apple.stackexchange.com/questions/121623/how-do-i-remove-crashplan-from-m y-mac

tbraun1551 Author

Level 1

4 points

Mar 7, 2015 12:52 PM in response to tbraun1551

Well here is what happened.

1. I backed up my computer via crashplan

2. I then erased my computer completely

3. Reinstalled crash plan from internet and used that to redownload all my files.

4. I noticed that it sank the whole applications folder to my computer and I did not want that so I deleted that folder and it had the old crash plan app in it and now all the others deleted but crash plan won't.

Tricky57

Level 1

67 points

Dec 30, 2015 11:09 PM in response to tbraun1551

Dear all,

I spent hours reading all the forums and trying all the solutions without success. I was simply trying to delete a folder which was said to be "in use".

Amongst some of the commonly tried solutions I tried the following:

Restart the computer: Nothing changed.

Dragging the folder to new locations and adding files to it: Still can't delete.

Dragging it to the trash: It won't go there

Renaming, Dragging another folder on top of it, copying another folder on top and "replace" etc: Still cant delete

Running the terminal command: lsof | grep folder name : "No such file or directory"

Here are two articles which may help:

You can't empty the Trash or move a file to the Trash - Apple Support

http://www.cnet.com/news/mini-tutorial-force-deleting-stubborn-or-problematic-fi les-in-mac-os-x/

What worked for me

I discovered that the file I was trying to delete was in my Boxcryptor folder which contained the Dropbox folder.

By exiting the Boxcryptor folder and going to the Dropbox folder (the normal one, not the one in "BoxCryptor"), I found I could delete the offending folder in this way.

Why does this happen:

Things stop working when a file or folder name contains a blank space (a whitespace) at the end of the file or folder name. I use GetBackUp Pro to copy files into the Dropbox folder inside BoxCryptor. The files get locked with a "file in use" flag which makes it impossible to delete the file.

Boxcryptor, Dropbox, or GetBackUp Pro, or possibly another program does not like any files of folders with a whitespace after the file name. When the file is copied into the the Dropbox folder inside BoxCryptor by GetBackupPro more than once, a new file or folder is created with the extra text "white space conflict". The old file/folder then becomes "locked" or rather "in use", and can't be deleted inside BoxCryptor no matter what you try.

shawn__

Level 1

9 points

Jan 12, 2016 12:41 PM in response to BDAqua

The "chflags -R noschg *" command solved my issue

Trash Wont delete locked items.