Diane1414
Level 1 (0 points)

Q: safari suddenly froze and message said to call number at microsoft to avoid Trojan virus

I was using Safari on my mom's Mac today and went to You Tube.  suddenly a message appeared from http://tubeblog1.com saying that the system was infected with Trojan...it went on to explain what that was and said to call 1-844-813-8227 immediately to resolve problem.  I was eventually able to unfreeze Safari and  everything seems fine.  However, about 3 hours later a man called my mother's land line from India (accent was heavy so I assumed it was from there!) and asked if the computer needed to be fixed!!!!!!  HOW DID HE GET MY MOTHER'S UNLISTED PHONE NUMBER? We never called that number and it seems weird that he new her number was somehow connected to her Mac?  Like I said, she has an unlisted number.  Please help...this is really weird and SCARY!!!!  I confronted the guy on the phone and he hung up on me.  How can i make sure there is no malware or virus in her computer now?

iMac, iOS 8.1.3

Posted on Feb 9, 2015 4:16 PM

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Diane1414

Q: safari suddenly froze and message said to call number at microsoft to avoid Trojan virus

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  • by thomas_r.,

    thomas_r. thomas_r. Feb 10, 2015 5:37 AM in response to Diane1414
    Level 7 (30,944 points)
    Mac OS X
    Feb 10, 2015 5:37 AM in response to Diane1414

    There is no malware involved. This was just a tech support scam on a website.

     

    As for the phone call, there are two possible explanations. One is that someone else in the house called that "tech support" phone number - or a similar one - at some point, giving the number to the scammers. The other is that it was purely coincidence... everyone gets these kinds of calls from time to time, and they may very well just randomly dial numbers sequentially until they hit a good one. There is no way that they could have gotten the phone number through that pop-up on your mom's Mac.

  • by 410cannon,

    410cannon 410cannon Feb 18, 2015 10:17 AM in response to Diane1414
    Level 1 (0 points)
    Feb 18, 2015 10:17 AM in response to Diane1414

    How did you clear this from Safari?  I got the same thing this AM.

  • by thomas_r.,

    thomas_r. thomas_r. Feb 18, 2015 11:06 AM in response to 410cannon
    Level 7 (30,944 points)
    Mac OS X
    Feb 18, 2015 11:06 AM in response to 410cannon

    410cannon wrote:

     

    How did you clear this from Safari?

     

    See:

     

    Tech support scam pop-ups

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)