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Caper116

Q: how to access my pictures stored in the cloud on my pc after i have downloaded and installed icloud


I can't access my over 2,000 photos stored in the cloud on my pc.  I have downloaded icloud for pc. how do I access my pics, I am paying for extra storage

iPhone 5s, iOS 8.1.1, how do I access my photos stored in

Posted on Feb 9, 2015 4:59 PM

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Q: how to access my pictures stored in the cloud on my pc after i have downloaded and installed icloud

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  • by brenden dv,

    brenden dv brenden dv Feb 11, 2015 8:50 AM in response to Caper116
    Community Specialists
    Feb 11, 2015 8:50 AM in response to Caper116

    Hi Caper116,

     

    I'm sorry to hear you are having issues with iCloud on your Windows PC. I also apologize, I'm a bit unclear on exactly how you have the photos in question stored. If they are stored on iCloud Drive, they should be accessible via the File Explorer in Windows, as noted in the article you were coming from. If you have them stored in iCloud via the new iCloud Photo Library beta, you should be able to access them via iCloud.com/photos, as noted in the following article: 

     

    iCloud Photo Library beta FAQ - Apple Support

     

    You may also be using the previous iCloud Photo Stream, which while it doesn't technically store the photos permanently in iCloud, is also used to transfer photos between devices:

     

    My Photo Stream FAQ - Apple Support

     

    Regards,

    - Brenden

  • by joannefromaustralia,

    joannefromaustralia joannefromaustralia Feb 11, 2015 11:13 PM in response to brenden dv
    Level 1 (4 points)
    iPad
    Feb 11, 2015 11:13 PM in response to brenden dv

    I spent 40 minutes on the phone yesterday with applecare support trying to get icloud and idrive and iphoto to work on my pc without any success.

     

    i was cut off and then waited for another 27 minutes to speak with a ''product specialist'' after i called back (apple didn't call me) until i couldn't wait any longer.

     

    i tried again today and after waiting 53 minutes to speak with a ''product specialist'' i still havent had any success. after 25 minutes they cut me off but called me back and now ive been on hold for 14 minutes waiting to speak with the complaints team.

     

    my next step is the nsw office of fair trade as the apple website clearly states icloud can be easily installed on a pc and that photos can be accessed from there.

     

    very disappointing, especially after purchasing extra storage as you did.

     

    joanne