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All replies
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Helpful answers
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Feb 9, 2015 4:50 PM in response to tashamichelle98by kb1951,It sounds like a second hand phone. If it is asking for an Apple ID, only the original owner can remove that. With the limited information you have given, I would return it for a refund and purchase a phone from a legitimate source.
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Feb 9, 2015 4:50 PM in response to tashamichelle98by razmee209,tashamichelle98 wrote:
I bought an iPhone 5, not knowing it was Locked and without a sim. I would like it just to work, I don't care if I cannot get service on it. Which method of unlocking is the best?
Like an icloud lock or a passcode lock?
Find My iPhone Activation Lock - Apple Support
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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Feb 9, 2015 6:15 PM in response to tashamichelle98by selenafromshenzhen,First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.
Start the process:
- See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
- Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After you submit the request to your carrier, it might take a few days to complete. Contact your carrier for the status of your unlock request.
- After your carrier confirms that your iPhone unlock has been processed, go to the next section.
If you have a SIM card from a carrier other than your current carrier, follow these steps:
- Remove your SIM card and insert the new SIM card.
- Complete the setup process.
If you don't have another SIM card you can use, follow these steps to complete the process:
- Back up your iPhone.
- When you have a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
For more details, please read: How to unlock your iPhone for use with another carrier - Apple Support