I purchased an album and it charged me $9.99 but it wasn't available to download.
How can i get the album downloaded or get my money back?
How can i get the album downloaded or get my money back?
Hey nking67,
Here are the instructions for downloading your purchased music. I've also included a link if you continue to have issues with this purchase or want a refund.
Download past purchases - Apple Support
http://support.apple.com/en-us/HT2519
Your post doesn't indicate if you are using an iOS device or a computer, so I've highlighted each of the scenarios below. Click on the link above for complete details.
Before you begin
- Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
- See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
If you're using Family Sharing, you can use these steps to download your family member's content.
Download previous purchases on your iPhone, iPad, or iPod touch
Music
- Tap Settings > Music and make sure Show All Music is on.
- Tap the Music app.
- Find the item that you want to download.
- Tap the Download icon.
Download previous purchases on Mac or PC
Make sure your Mac or PC meets these system requirements:
- iTunes 10.3 or later
You need iTunes 10.6 or later to download previously purchased movies and TV shows.- iTunes account in a country where iTunes in the Cloud is available
iTunes Store
- Open iTunes and go to the iTunes Store.
- Click Purchased in the Quick Links section.
- Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
- Select Not in My Library to view purchased content that isn't on your computer.
- Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
- Click the Download icon next to the item you want to download.
If an item is already in your library, the Download icon won't appear.Get help
You might find the answer to your question below:
- If your download was interrupted, learn how to resume the download.
- See what to do if you have trouble using an app.
- Make sure your computer is authorized using the Apple ID that you used for the original purchase.
- Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
- Make sure you’re in a country where iTunes in the Cloud is available.
- If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You might want to sync the content to another device instead.
- If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
- If you have a problem with an older purchase, contact iTunes Store support.
After you download your purchases, back up your iTunes library. Previous purchases might be unavailable if they've been refunded or aren't on the iTunes Store.
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I hope this information helps ...
- Judy
I purchased an album and it charged me $9.99 but it wasn't available to download.