keeps saying im not connected to the internet when i am

Question

keeps saying im not connected to the internet when i am

I downloaded the apple itunes store and I was on it once now when I go to it and try to log in it keeps saying i am not connected to the internet when I am connected to the internet I deleted the program and reinstalled it does the same thing even if I turn off windows defender

iPhone 5c

Posted on Feb 9, 2015 10:51 PM

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Answer 1

Matt_M.

Community Operations

Feb 11, 2015 10:58 AM in response to DebraChase1234

Hey DebraChase1234,

Thanks for using the Apple Support Communities. It sounds like you are experiencing issues connecting to the iTunes Store on Windows. The following resource provides some great troubleshooting steps for this symptom, and they may resolve your issue:

Can't connect to the iTunes Store - Apple Support

http://support.apple.com/en-us/HT201400

If your issue persists, you can also find advanced troubleshooting steps in this article:

iTunes: Advanced iTunes Store troubleshooting - Apple Support

http://support.apple.com/en-us/TS3297

Thanks,

Matt M.

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