GoingCommando18
Level 1 (0 points)

Q: I changed my Apple ID, and can't sign into Messages.

I changed my Apple ID to my desired e-mail address after signing out of all apps on my Macbook Pro (10.10.1). When I went to log in, I could log into the App Store, iTunes, and other apps. However I cannot connect to iMessage, FaceTime, or iCloud. I've restarting everything in and out of Safe Mode, reset my PRAM, even changed my ID to the old one and back. Still nothing. I'm at a complete loss. Any ideas?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Feb 10, 2015 9:30 AM

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GoingCommando18

Q: I changed my Apple ID, and can't sign into Messages.

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  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 10, 2015 1:57 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 10, 2015 1:57 PM in response to GoingCommando18

    Hi,

     

    Did you remove the Keychain item that lists the IDS: YourAppleID@some.com-Auth Token ?

     

    Did you remove the com.apple.ids.service.com.apple.madrid.plist as well before restarting Messages.

     

     

    3Sigcopy2.png

    9:57 pm      Tuesday; February 10, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 6:58 AM in response to GoingCommando18
    Level 1 (0 points)
    Feb 11, 2015 6:58 AM in response to GoingCommando18

    I removed a couple Keychain items that seemed related, but there were none under the filename that you specified.

    I've also looked for the .plist that you mentioned and cannot find it.

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 7:00 AM in response to GoingCommando18
    Level 1 (0 points)
    Feb 11, 2015 7:00 AM in response to GoingCommando18

    There are a bunch of keys that say "Apple ID [old@appleid.com] key," but I get warnings before removing those. Should I remove them? They seem linked to my old ID.

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 7:05 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 7:05 AM in response to Ralph Johns (UK)

    I removed a couple Keychain items that seemed related, but there were none under the filename that you specified.I've also looked for the .plist that you mentioned and cannot find it. There are a bunch of keys that say "Apple ID [old@appleid.com] key," but I get warnings before removing those. Should I remove them? They seem linked to my old ID.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 12:21 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 12:21 PM in response to GoingCommando18

    Hi,

     

    You are holding the ALT Key down in the Finder (any finder window open) and then using the Go Menu ?

    This will then show the hidden Library in the Menu list.

    You need to select that then the Preferences to get  to the .plist

     

    What warnings are you getting in the Keychain Access ?

     

     

     

    3Sigcopy2.png

    8:21 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 12:26 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 12:26 PM in response to Ralph Johns (UK)

    I was looking there, but I guess I just didn't wait for the folder to populate. Should I delete the .plist and restart Messages?

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 12:27 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 12:27 PM in response to Ralph Johns (UK)

    "Warning! If a private key is deleted, certificates associated with that key can no longer be used. This may prevent you from reading encrypted messages or making secure connections. Proceed only if you are certain that you no longer need the selected key."

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 12:48 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 12:48 PM in response to GoingCommando18

    Yes.

     

    Delete the madrid item.

     

    The Keychain Alert messages seem fairly standard.

    The issue if you wait until setting up the new ID will be trying to identify them separately.

     

     

    3Sigcopy2.png

    8:48 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 12:53 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 12:53 PM in response to Ralph Johns (UK)

    Deleted the .plist and the keys, still saying "Could not sign in. Please check your network connection and try again."

    Thank you for your help, I need this app for work so I appreciate it.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 1:00 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 1:00 PM in response to GoingCommando18

    Hi,

     

    Have you worked your way through these items ?

    FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support

    3Sigcopy2.png

    9:00 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 1:06 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 1:06 PM in response to Ralph Johns (UK)

    Unfortunately, I have.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 1:22 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 1:22 PM in response to GoingCommando18

    Hummm,

     

    Double check these settings:-

    System Preferences > Date and Time including setting the Automatic Time Server and the Time Zone

    System Preferences > Network > Advanced Button > DNS tab. This should list two DNS servers form your ISP (not just a Router IP - compare it with the one listed in the TCP/IP tab).  If they are not there copy them from your router's settings page or use Public ones.

     

    In Messages > Preferences > Accounts > iMessages Accounts > Details button

    Check this lists the correct country /region you are in.

     

    In the Contacts App > Card Menu > Show My Card make sure it is your details.

     

    If you cannot access the Preferences in Messages use the Font Book app to check the AppleGothic (all one word) font which is near the bottom of the list.

     

     

    3Sigcopy2.png

    9:22 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 1:30 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 1:30 PM in response to Ralph Johns (UK)

    Couldn't access the Messages location you mentioned because I can't sign in to an iMessage account, but other than that everything checks out, and yet I still can't sign in.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 1:40 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 1:40 PM in response to GoingCommando18

    Hi,

     

    Do you mean you can't access  the Preferences ?

    If so did you try the Font Book bit ?

     

    Is the Font Present ?

    Does it Validate (File Menu in the Font Book app).

    It should not be duplicated and not Disabled.

     

     

    3Sigcopy2.png

    9:40 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
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