GoingCommando18
Level 1 (0 points)

Q: I changed my Apple ID, and can't sign into Messages.

I changed my Apple ID to my desired e-mail address after signing out of all apps on my Macbook Pro (10.10.1). When I went to log in, I could log into the App Store, iTunes, and other apps. However I cannot connect to iMessage, FaceTime, or iCloud. I've restarting everything in and out of Safe Mode, reset my PRAM, even changed my ID to the old one and back. Still nothing. I'm at a complete loss. Any ideas?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Feb 10, 2015 9:30 AM

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GoingCommando18

Q: I changed my Apple ID, and can't sign into Messages.

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  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 1:43 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 1:43 PM in response to Ralph Johns (UK)

    Yes, I couldn't access the Details.

    I did see the font, and clicked "File > Validate Font." It returned with no errors or warnings at all.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 11, 2015 1:53 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 11, 2015 1:53 PM in response to GoingCommando18

    Hi,

     

    So you can access the Preferences and the Account and the iMessages account just not the Details button as it is not getting as far as logging in.

    Is the Details Button actually there ? (that would suggest the account is logged in)

    If the iMessages account just shows the Apple ID and Password lines then it is not.

     

    Is this linked to an iPhone ?

    Does that have the Old Apple ID still listed ?

    Any other iOS device ?

     

    In ~/Library/Preferences remove all items that have IDS in them.

    Then Restart the Messages app.

     

     

     

     

    3Sigcopy2.png

    9:53 pm      Wednesday; February 11, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 11, 2015 2:53 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 11, 2015 2:53 PM in response to Ralph Johns (UK)

    The button's not there. It's not logged in.

     

    It's not linked to any iOS device, I have an Android phone so there's not even a possibility.

     

    Deleted all IDS files, still nothing. They repopulated rather quickly though. I looked at the first .plist you told me to delete in the beginning, and it looks like it's trying to login under the new/correct username.

    <key>LoginAs</key>
    <string>correct@email.com</string>

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 12, 2015 12:36 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 12, 2015 12:36 PM in response to GoingCommando18

    Hi,

     

    This is very odd.

    Try deleting the com.apple.imessages.bag.plist (This one holds the server info)

    It is in the same place as the madrid one.

     

     

    3Sigcopy2.png

    8:36 pm      Thursday; February 12, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 12, 2015 12:45 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 12, 2015 12:45 PM in response to Ralph Johns (UK)

    Still unable to sign in.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Feb 12, 2015 1:49 PM in response to GoingCommando18
    Level 9 (73,348 points)
    Applications
    Feb 12, 2015 1:49 PM in response to GoingCommando18

    Hi,

     

    In that case Contact Apple Support.

    You will probably (certainly) has to ask to speak to a  Level 2 person.

    Level ones tend to be Script led and try to fit everything into a Software or hardware issue which requires you have AppleCare or pay.

    However this is most likely and Apple ID/Account issue that are sorted for free.

     

    It is likely you will have to jump through the same hoops again but they should check the Apple ID at the iMessages server (prompt them)

     

     

    3Sigcopy2.png

    9:49 pm      Thursday; February 12, 2015

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by GoingCommando18,

    GoingCommando18 GoingCommando18 Feb 12, 2015 3:40 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Feb 12, 2015 3:40 PM in response to Ralph Johns (UK)

    Thank you so much! I really appreciate all your help.

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