Mao Bora
Level 1 (0 points)

Q: why I can't open itune?

I can't open my itune on my computer, Every time that I ran this program it always show this message.

and

so what can I do?

Thank you for your useful answer.

iPhone 5, iOS 7.1

Posted on Feb 11, 2015 12:40 AM

Close
Mao Bora

Q: why I can't open itune?

  • All replies
  • Helpful answers

  • by jason269,

    jason269 jason269 Feb 12, 2015 10:55 AM in response to Mao Bora
    Community Specialists
    Feb 12, 2015 10:55 AM in response to Mao Bora

    Hi, Mao Bora.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand that you are receiving various errors when launching iTunes.  I would recommend uninstalling and reinstalling iTunes.  Make sure to uninstall iTunes and all components as outlined in the attaching information below.  

     

     

    1. If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.

      Remove and reinstall iTunes and other software components for Windows XP.
      Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.

      Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.

     

         Restart your computer.

    If you can't install or update iTunes for Windows

    http://support.apple.com/en-us/HT201668

     

    Cheers, 

     

    Jason H.