Q: my 5s touch id is not working.

my 5s touch id is not working. add fingerprint is grayed out and it keeps saying to try again but doesn't work still. i did a iTunes restore and still nothing

iPhone 5s, iOS 8.1.3

Posted on Feb 10, 2015 8:55 PM

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Q: my 5s touch id is not working.

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by jeffd55,

jeffd55 Feb 12, 2015 9:38 AM in response to ally_baba
Community Specialists

Feb 12, 2015 9:38 AM in response to ally_baba

Hello ally_baba,

Thank you for using Apple Support Communities.

You can take a look at the following article on using Touch ID and direct your attention to the bottom of the article and the section "Get help with Touch ID" for some tips on troubleshooting your Touch ID.

Use Touch ID on iPhone and iPad - Apple Support

Regards,
Jeff D.
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by jeffd55,

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