Nicky36
Level 1 (0 points)

Q: My iPhone's safari won't pull up and it pops up will a fireball message  saying that due to a third party application on my device the iOS has crashed. Does that mean what I think it does?

My iPhone's safari won't pull up and it pops up will a fireball message saying that due to a third party application on my device the iOS has crashed. What does that mean?

Posted on Feb 10, 2015 8:41 PM

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Nicky36

Q: My iPhone's safari won't pull up and it pops up will a fireball message  saying that due to a third party application on my d ... more

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  • by bobby_d,

    bobby_d bobby_d Feb 12, 2015 10:10 AM in response to Nicky36
    Level 3 (770 points)
    Feb 12, 2015 10:10 AM in response to Nicky36

    Hi Nicky36,

    It seems you may be receiving a pop up window or ad via Safari. You may want to reset Safari's browsing data such as history and cookies to resolve this. I've linked to an article that explains this process in further detail:

     

    Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

     

    Clear information from your device

    To clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

     

    To visit sites without leaving a history, turn on private browsing.

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D