I keep getting "Could Not Set Up Apple Pay" right after I click on "Set Up Apple Pay". How do I fix this?

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I keep getting "Could Not Set Up Apple Pay" right after I click on "Set Up Apple Pay". How do I fix this?

I have not set up my apple pay at all yet, so there are no cards on it. I open up Passbook, and click "Set Up Apple Pay" and it just pops up with a dialog box that says "Could Not Set Up Apple Pay" and nothing happens. Sometimes it asks me to log in with my Apple ID but then the box appears again. How do I get around this?

iPhone 6, iOS 8.1.3

Posted on Feb 11, 2015 7:56 PM

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Answer 1

sberman

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273,336 points

Feb 11, 2015 9:15 PM in response to JuneeeBuggg

Are you in the U.S.? If not, Apple Pay is not yet functioning.

If you are in the U.S., try Settings > Passbook & Apple Pay to do the setup.

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Answer 2

JuneeeBuggg Author

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Feb 11, 2015 9:20 PM in response to sberman

I am in the U.S. and that is an option I have also tried only to see the same thing. The dialog box pops up still.

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Answer 3

sberman

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Feb 11, 2015 9:25 PM in response to JuneeeBuggg

Here are the setup instructions:

Set up and use Apple Pay - Apple Support

Things that come to mind are:

Do you have a credit card associated with your Apple ID? Is that the card you are trying to use with Apple Pay?
Are restrictions set? Check Settings > General > Restrictions
Reset your iPhone. Hold the on/off and home buttons together for about 10 seconds until the Apple logo appears. Then try again.
If none of the above works or explains the issue, please tell us more specifically the symptoms of exactly what you see (or don't see) and when.

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Answer 4

JuneeeBuggg Author

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Feb 11, 2015 9:38 PM in response to sberman

The credit card question is irrelevant because I can't get far enough in the process of setting up my apple pay to input a card. But if I were to get far enough, it would be the same card that is associated with my Apple ID.

My restrictions are all off.

I reset my phone and the problem still remains

Here is what happens in as much detail as I can explain: I awake my phone. I open Passbook, I then tap "Set Up Apple Pay" and 2-5 seconds later this is the screen I get.

It gives me no other options. I can select "Set Up Apple Pay" over and over again and nothing changes. This is the same result if I were to go through Settings > Passbook & Apple Pay > Add Credit or Debit Card.

I don't know what to do.

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Answer 5

sberman

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273,336 points

Feb 11, 2015 9:47 PM in response to JuneeeBuggg

Good, detailed response, thanks.

Suggestions:

Check Settings > General > Language & Region > Region = "United States".
Not sure it applies, but I would check Settings > General > Language & Region > Advanced > Automatic = "On"
Not sure it applies, I would also check Settings > General > Date & Time > Set Automatically = "On".
Check Settings > iTunes & App Store > Apple ID = [set correctly]

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Answer 6

sberman

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273,336 points

Feb 11, 2015 9:51 PM in response to JuneeeBuggg

One more:

Settings > iTunes & App Store > Apple ID > View Apple ID > Payment Information. Is this set up correctly?

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Answer 7

JuneeeBuggg Author

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Feb 11, 2015 9:53 PM in response to sberman

I just looked at all of those settings at your request, and they are all already set to what you have suggested, or they are set correctly, re: Apple ID and Payment Information.

Quite a conundrum.

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Answer 8

sberman

Level 10

273,336 points

Feb 11, 2015 9:59 PM in response to JuneeeBuggg

Yes, it is "quite a conundrum."

Your iPhone is still under warranty. I suggest you telephone Apple at (800) MY-APPLE and receive their (free) assistance. Or visit an Apple Store if that is convenient.

Best of luck!

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Answer 9

JuneeeBuggg Author

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Feb 11, 2015 10:01 PM in response to sberman

I will call the number. Thank you for your assistance!

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