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Starting on Feb 1, my iPhone (5s) does not synch with Outlook (2013). Have tried many things:
1. Building new Outlook data file (.pst)
2. Changing synch settings in iTunes
3. Changing USB cables
4.Removing/reinstalling iTunes and other Aplle software
Problem seems to have started after upgrading iOS and iTunes.
Any idea?
iPhone 5s, iOS 7.0.2
Try resetting the sync history. Is it just that calendar will not sync? Do contacts sync?
Tried sync reset- no help
Nothing syncs - calendar, contacts, notes
iPad sync stopped working also
You can try information out of this support document, even though it does not list 2013. Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - Apple Support
I had trouble one time with Outlook 2010, but that was not a fault of Apple or the software, my .pst. file became corrupted. It seems you have already tried creating a new .pst, so I would try removing and reinstalling iTunes, and make sure that you remove it following the instructions in this support document. Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Tried that already
Also been on phone with Apple support people for hours
I realize that you had uninstalled once, I can read. However, many times users do not remove the software in the correct order, which can just cause additional problems. It does not hurt to attempt it again, but that decision is up to you. I'm just providing suggestions that I have seen work in the past, including things I have done and had to deal with.
Hi Chris-
Sorry if my reply sounded snarky - didn't mean it to be. I really appreciate your comments and suggestions.
I am starting to conclude that the problem is a corrupt .pst file because:
1. Both iPhone and iPad stopped syncing
2. IPhone apparently synced with new (empty) .pst file - at least all iPhone calendar, contacts, and notes data disappeared from iPhone
3. When I copied data from the old .pst file to the new .pst file the iPhone would no longer sync
i am out of town. When I get back tomorrow my plan is:
1. Build a new (empty) .pst file and insert a couple of new test enties
2. Verify that the iPhone syncs with the new .pst file
3. If so, examine the entrise in the old .pst file one by one (groan) to try to locate corrupt data
SInce the problem started on Feb 1, bad data is probably Feb 1 or later
Does that make sense?
THanks
Justin
Yes, that does make sense. You can transfer data from the old .pst file without saving it as a .pst file. Archive your current .pst. Then save your contacts as vCards, and save your calendar as an iCalendar file. After creating the new .pst file, you can open the old calendar in the new .pst as well as import the vCards back to your contacts.
Last question, did you run the scanpst.exe program to review your .pst file for corruption? You will find that, if I remember correctly, in the Office program folder. You can search for it. Run that, it prompts you for your .pst file and will scan it for problems. But saying that it started on a specific date would lead me to believe it is something you probably added that day. Out of all of the time I've been using Outlook 2007, 2010, and 2013 with my iPhones, and I've had them since the first one, I've only had 2 small events, and copying over the .pst has fixed them both.
Great suggestions - I'll try them tomorrow. Thanks
You're welcome.
Great suggestions - I'll try them tomorrow. Thanks
Still cannot sync.
Tried scanpst.exe on pst files. Errors were apparently corrected, but would not sync.
Created new .pst file. Added a couple of test entries. Would not sync.
Tried once again removing all Apple software in order prescribed by Apple, and reinstalling. Still would not sync.
Restored iPhone to old (2014) backup. Got calendar and contact entries from that backup. Still would not synch
Reset sync history. Still would not sync
Sorry to hear that. I've tried everything I know to work with. There was another thread about syncing, but it was about an iPhone 6. I'm going to look and see if I can find you a link to a different version of iTunes 12 that may fix your problem Watch for it.
Okay, try downloading and installing this version of iTunes and see if that fixes the sync issue. iTunes 12.1 for Windows (64-bit — for older video cards)
Chris-
Problem has been solved!
64 bit iTunes is needed for my 64 bit Windows 7, but I had that already. Problem turned out to be 64 bit Office 2013, which does not have iTunes add-in. After uninstalling 64 bit Office, and installing 32 bit Office, which took forever, synch works again.
Yahoo!
Glad you were able to figure it out.
iphone calendar does not synch with outlook
