vonnie1967

Level 1 (0 points)

Q: old i phone 6 connect to bt wifi, new one will not, any ideas

I have had to exchange my I phone 6, the old one connect to BT wifi ok, the new one will not connect, any ideas ?

iPhone 6, iOS 8.1.3

Posted on Feb 12, 2015 3:11 AM

I have this question too

Q: old i phone 6 connect to bt wifi, new one will not, any ideas

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by jeffd55,

jeffd55 Feb 13, 2015 12:15 PM in response to vonnie1967
Community Specialists

Feb 13, 2015 12:15 PM in response to vonnie1967

Hello vonnie1967,

Thank you for using Apple Support Communities.

Sorry that your new iPhone isn't connecting to Bluetooth. This article should help you get it sorted out.

iOS: Troubleshooting Bluetooth connections - Apple Support

Regards,
Jeff D.
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by Lawrence Finch,

Lawrence Finch Feb 13, 2015 12:18 PM in response to vonnie1967
Level 8 (38,305 points)

Mac OS X

Feb 13, 2015 12:18 PM in response to vonnie1967

Start by rebooting your router (remove all power for about 15 seconds). If that doesn't fix it on the phone go to Settings/General/Reset - Reset network settings.
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by vonnie1967,

vonnie1967 Feb 13, 2015 12:38 PM in response to Lawrence Finch
Level 1 (0 points)

Feb 13, 2015 12:38 PM in response to Lawrence Finch

I have done the above to no avail, ipod and I phone 5 connect ok
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by Lawrence Finch,

Lawrence Finch Feb 13, 2015 12:40 PM in response to vonnie1967
Level 8 (38,305 points)

Mac OS X

Feb 13, 2015 12:40 PM in response to vonnie1967

You are sure you removed all power from the BT router for 15 seconds or more? I don't care if other devices still work with it.

Does the phone connect to other WiFi networks? If not, exchange it again. If it does the problem has to be with your router.
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by vonnie1967,

vonnie1967 Feb 13, 2015 12:49 PM in response to Lawrence Finch
Level 1 (0 points)

Feb 13, 2015 12:49 PM in response to Lawrence Finch

do not respond further to my thread you are too rude- thanks
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