I updated Remote Desktop Admin 3.8 and now my Time Capsule wireless connection is having.

Question

I updated Remote Desktop Admin 3.8 and now my Time Capsule wireless connection is having.

I recently updated to Remote Desktop Admin 3.8 and since then, I have had issues with the wireless connection from my Time Capsule.

1) I reset modem and had no change. 2) I then plugged the ethernet directly into my Mac and the connection was great so it's not the service or modem.

3) I hard reset the TC and when it came back, the speed was good but went back down after a few minutes. 4) Plugged ethernet directly into Mac and again, the speed was great so it is definitely the TC.

Would love some help resolving this. Hoping I don't have to get a new wireless router. Maybe the TC is too old? I purchased it in 2009 or 2010/ Current version 7.6.4

Posted on Feb 12, 2015 8:45 AM

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Answer 1

braden85

Community Specialist

Feb 14, 2015 6:55 AM in response to evebutterflies

Hey evebutterflies,

I see that you are having some connection issues with your Time Capsule. Are these issues only present when using Remote Desktop Admin 3.8? If so, you may need to review the information in the following article and see if this sheds some light on the issue:

Apple Remote Desktop: Troubleshooting Connection to Client Behind NAT Router

http://support.apple.com/kb/TA20780

Thanks for coming to the Apple Support Communities!

Cheers,

Braden

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