My 4th gen ipod touch imessage will no longer work

Question

My 4th gen ipod touch imessage will no longer work

Hello, My 4th generation ipod touch imessage last month has stopped working. I have tried every trick in the book from signing in and out of imessage, facetime, my apple account. Resetting settings, and i even backed up my data to my pc and factory reset my itouch. And now my itouch wont even show my previous message history i've had saved. When i attempt to message someone it shows a red exclamation mark and says my message can't be sent. And i've had a friend sit next to me and send me a imessage, it'll register it's sent from them but i will never receive it.

How can i get my imessage to work again, theirs some important people who are deployed who i am only able to communicate via imessage with.

And also how can i get my previous messages and saved history to show up, i know i backed them up but i have no idea how to access them anymore.

Thank you- Marco

iPod touch (4th generation), iOS 6.1.6, null

Posted on Feb 12, 2015 11:57 AM

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Answer 1

lllaass

Level 10

210,411 points

Feb 12, 2015 12:45 PM in response to SneakyMongoose

Not knowing what your tried:

iOS: Troubleshooting Messages

Try when connected to another network

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

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Answer 2

Lemonly

Level 1

10 points

Mar 19, 2015 10:15 AM in response to SneakyMongoose

I have an old iPod Touch with old software that can no longer be updated:

iOS version 6.1.6

I've been searching for a solution to my iMessage login problem for months and tried everything from those frustrating links and all the tips from other users.

Here is what finally worked:

1) Settings > Privacy > Location Services > On

2) Settings > General > Date & Time > Set Automatically > On

3) Reboot device until Apple logo appears

4) Settings > Messages > Sign In

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