HT204093: Use Mail on your Mac

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StuGoldsmith

Q: I'm unable to see my Mail window on Macbook. Any help gratefully received!

I can see that I have Mail, but when I click in the icon the window doesn't open. Tried a few times to quit and reopen but still not working???

MacBook Air

Posted on Feb 12, 2015 1:54 PM

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Q: I'm unable to see my Mail window on Macbook. Any help gratefully received!

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Feb 12, 2015 2:55 PM in response to StuGoldsmith
    Level 10 (208,037 points)
    Applications
    Feb 12, 2015 2:55 PM in response to StuGoldsmith

    OS X version?

  • by StuGoldsmith,

    StuGoldsmith StuGoldsmith Feb 13, 2015 2:19 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 13, 2015 2:19 AM in response to Linc Davis

    Yeah, OS X Yosemite. Mail shows in the top toolbar, but the actual window isnt there. Happened a few days ago, can't seem to find a solution.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 13, 2015 7:09 AM in response to StuGoldsmith
    Level 10 (208,037 points)
    Applications
    Feb 13, 2015 7:09 AM in response to StuGoldsmith

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

              Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. Any custom stationery that you created may be lost. Ask for instructions if you want to preserve that data. You can then delete the folder you moved and close the Finder window.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by StuGoldsmith,

    StuGoldsmith StuGoldsmith Feb 14, 2015 8:57 AM in response to Linc Davis
    Level 1 (0 points)
    Feb 14, 2015 8:57 AM in response to Linc Davis

    Thank you so much for your assistance. I followed the steps, restarted and my Mail is now working fine.

     

    Really appreciate your help