HT201356: About your Apple ID email addresses

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Steve Hayward
Level 1 (10 points)
iPod

Q: I am trying to change my Apple ID rescue address

How do I change my rescue email address when I do not have a delete or edit option next to the address as per the help script?

Posted on Feb 12, 2015 3:08 PM

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Steve Hayward

Q: I am trying to change my Apple ID rescue address

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  • by Steve Hayward,

    Steve Hayward Steve Hayward Feb 12, 2015 3:16 PM in response to Steve Hayward
    Level 1 (10 points)
    iPod
    Feb 12, 2015 3:16 PM in response to Steve Hayward

    I appear to have two of my three answers incorrect so cannot get in that way

  • by Dah•veed,

    Dah•veed Dah•veed Feb 12, 2015 3:19 PM in response to Steve Hayward
    Level 7 (34,665 points)
    Mac App Store
    Feb 12, 2015 3:19 PM in response to Steve Hayward

    Apple ID security issues -

    Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.

    1. Go to http://www.apple.com/support

    2. Choose Contact Support and click Contact Us

    3. Choose Other Apple ID Topics and choose the appropriate topic for your issue

    4. Follow the onscreen instructions

  • by Steve Hayward,

    Steve Hayward Steve Hayward Feb 12, 2015 11:33 PM in response to Dah•veed
    Level 1 (10 points)
    iPod
    Feb 12, 2015 11:33 PM in response to Dah•veed

    Thanks but already done that.

     

    It takes you into your ID and then I can select Password and Security.  My understanding is there is suppose to be a Edit/Delete option here so you can remove/edit the recovery email address.  I do not have the option.

     

    Late yesterday I checked to see if my email account in the recovery still exists.  It did and I managed to log in but no emails from the recovery tool.

     

    I cannot see any further help on line except top schedule a call with Apple Support. I was hoping not to do this as to me this appears a config issue.

     

    I can access my Apple ID no problem change password add email accounts add new machines everything else fine.