fpalmore
Level 1 (0 points)

Q: I have a account balance but can't redeem the credit.

How can I redeem the credit that I have on my account? I'm asked enter a Gift Card or Download code.

Posted on Feb 12, 2015 4:23 PM

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fpalmore

Q: I have a account balance but can't redeem the credit.

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  • Helpful answers

  • by brenden dv,

    brenden dv brenden dv Feb 14, 2015 12:14 PM in response to fpalmore
    Community Specialists
    Feb 14, 2015 12:14 PM in response to fpalmore

    Hi fpalmore,

     

    I apologize, I'm a bit unclear on the exact nature of what you are describing or what you are seeing (there are no credits or gift cards in Apple Pay). If you are talking about redeeming credits that you may have in your iTunes Store account, you may find the information in the following article helpful:

     

    Which payment methods will be used first?

    When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.

    When you buy individual songs from the iTunes Store:

    • Free song credits are redeemed first.
    • If you have no free song credits, then your gift certificate, prepaid card, and allowance credits are used next.
    • If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
    • If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.

    When you buy an album on the iTunes Store:

     

    • Gift certificate, prepaid card, and allowance credits are used first.
    • If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Free song credits can't be used for album purchases.
    • If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.

     

    How iTunes Store purchases are billed - Apple Support

     

    Regards,

    - Brenden

  • by fpalmore,

    fpalmore fpalmore Feb 14, 2015 12:39 PM in response to brenden dv
    Level 1 (0 points)
    Feb 14, 2015 12:39 PM in response to brenden dv

    I was wrong about Apply Pay. I have a credit in itunes that I can't redeem. It ask for a code or and card number. I entered the card number sometime ago and discarded the card. Thanks for your help.

  • by brenden dv,

    brenden dv brenden dv Feb 14, 2015 2:52 PM in response to fpalmore
    Community Specialists
    Feb 14, 2015 2:52 PM in response to fpalmore

    As noted in the linked article, if the credit is showing as available, it should automatically apply when you try to buy something. Is it not doing this?

  • by Rhonbo,

    Rhonbo Rhonbo Jul 24, 2015 11:50 PM in response to fpalmore
    Level 1 (0 points)
    Jul 24, 2015 11:50 PM in response to fpalmore

    I have the same issue. My iTunes account shows $10.00 in the upper right ( I have never used any of the original balance) but there is no option to use it when purchasing anything. When I do purchase something  the balance does not change and my CC is charged so I just don't buy anything  in the store anymore. I use Amazon  instead.