Smallen8
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Q: (Item) was not copied to the iPod (Name)'s iPod Touch because it cannot be played on this iPod

Last week I purchased Star Wars the Clone Wars: Season 5 off of the iTunes store. I have purchased all previous seasons over the years and they have been able to play on my iPod. But when I purchased this new season, whenever I try to add the episodes to my device, an error comes up saying: "(Episode) was not copied to the iPod "(Name)'s iPod Touch" because it cannot be played on this iPod. This has never happened to me before, and I am very confused, and a bit frustrated. Does anyone know what this means and if there is a fix to it?

iPod touch, iOS 5.1.1

Posted on Feb 12, 2015 6:00 PM

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Smallen8

Q: (Item) was not copied to the iPod (Name)'s iPod Touch because it cannot be played on this iPod

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  • by joe_7399,

    joe_7399 joe_7399 Feb 14, 2015 1:00 PM in response to Smallen8
    Community Specialists
    Feb 14, 2015 1:00 PM in response to Smallen8

    Greetings Smallen8,

     

    Welcome to the Apple Support Communities!

     

    I understand that while trying to sync a video from iTunes to your iPod touch, you receive an alert that the video cannot be played on your iPod. This can happen when you attempt to sync a HD video to your device. Please refer to the attached article for more information.

     

    iTunes: Sync purchased HD videos to iPod or iOS device - Apple Support

     

    When you try to sync a purchased HD video that isn't optimized for your device, you may see a message like this one:

     

    movie_not_copied.png

     

    HD videos purchased from the iTunes Store are offered in 720p or 1080p1 and are compatible with iPhone 4 or later, iPad, iPod touch (4th generation or later), Apple TV, and computers. You may need to download your purchased video from iTunes in the Cloud in a lower resolution for your device.

     

     

    Cheers,

    Joe