My macbook started running incredibly slow and I'm not sure what to do. It keeps freezing when I zoom in on websites and will upload half of a website then freeze. It takes multiple attempts to reload websites and even close the anything that is open on the laptop.
Please help.
Thank you!
MacBook Pro with Retina display
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
EtreCheck version: 2.1.8 (121)
Report generated February 13, 2015 at 4:19:01 PM PST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 87
Video Information: ℹ️
Intel Iris
Color LCD 2560 x 1600
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 15:48:6
Disk Information: ℹ️
APPLE SSD SM0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (162.78 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Internet Plug-ins: ℹ️
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% WindowServer
2% fontd
0% Google Drive
0% AppleSpell
0% aosnotifyd
Top Processes by Memory: ℹ️
163 MB softwareupdated
112 MB WindowServer
103 MB Safari
94 MB mds_stores
86 MB App Store
Virtual Memory Information: ℹ️
4.97 GB Free RAM
2.30 GB Active RAM
323 MB Inactive RAM
993 MB Wired RAM
614 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 13, 2015, 12:30:48 AM Self test - passed
Once i open the utilities there is no where that says "all messages" "system log queries" nor when i click view in the menu car says "show log list"
I don't think you opened the right application. It's Console, not Disk Utility.
You might start with SMC and NVRAM resets:
http://support.apple.com/en-us/HT201295
http://support.apple.com/en-us/HT204063
Then try a safe boot:
http://support.apple.com/en-us/HT201262
Any difference?
If not, boot into the Recovery partition and select Disk Utility from the 4 option menu. Run Disk Utility>First Aid, Verify and Repair.
Ciao.
3/4/15 12:49:45.065 PM soagent[331]: Can't allocate SOHelper <SOMessageHelper: 0x7f9d557f2370> inside com.apple.soagent
My Macbook Pro is running slow. help.
