Q: Hello , i have an iPhone 5S , and i have a problem with Touch ID. When i had iOS 7.1.2 , Touch ID wasn't even showing in settings , it said only passcode , and since i updated to iOS 8 ,Touch ID appears in settings , but when i want to turn on iPhon

Hello , i have an iPhone 5S , and i have a problem with Touch ID.

When i had iOS 7.1.2 , Touch ID wasn't even showing in settings , it said only passcode , and since i updated to iOS 8 , Touch ID appears in settings , but when i want to turn on iPhone Unlock or iTunes&AppStore and put my finger , it says "Failed , Unable to complete Touch ID setup.Please go back and try again." and i tried a lot of times and still not working..

Can you please help?

iPhone 5s, iOS 8.1.3

Posted on Feb 12, 2015 11:06 PM

I have this question too

Q: Hello , i have an iPhone 5S , and i have a problem with Touch ID. When i had iOS 7.1.2 , Touch ID wasn't even showing in settings ... more

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by gail from maine,

gail from maine Feb 12, 2015 11:09 PM in response to Gjobson
Level 7 (27,065 points)

iCloud

Feb 12, 2015 11:09 PM in response to Gjobson

There is some helpful information in this support article:

Use Touch ID on iPhone and iPad - Apple Support

Cheers,

GB
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Q: Hello , i have an iPhone 5S , and i have a problem with Touch ID. When i had iOS 7.1.2 , Touch ID wasn't even showing in settings , it said only passcode , and since i updated to iOS 8 ,Touch ID appears in settings , but when i want to turn on iPhon

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by gail from maine,

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