Q: My iPhone 5s ID touch won't work,it keeps saying failed go back and try agaiHello , i have an iPhone 5S , and i have a problem with Touch ID. When i had iOS 7.1.2 , Touch ID wasn't even showing in settings , it said only passcode , and since i updaten

Hey Gjobson,

Sorry to hear that Touch ID is not working for you. To get pass this, check out the troubleshooting in the article below to get this sorted out. If you still have issues, You may need to take it to an Apple Retail Store or Apple Authorized Service Provider.  

Use Touch ID on iPhone and iPad

http://support.apple.com/en-us/HT5883

Get help with Touch ID

1. Make sure that you're using the latest version of iOS.
2. Make sure that your fingers and the Home button are clean and dry.*
3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
6. Try enrolling a different finger.
7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

Take care,

-Norm G.