adunn17

Q: 2 step verification key code locked

My 2 step verification is locked and it was suppose to not be able to change, Please help this is the third phone this is on

Posted on Feb 13, 2015 8:24 PM

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Q: 2 step verification key code locked

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  • by jeremy_v,

    jeremy_v jeremy_v Feb 15, 2015 12:31 PM in response to adunn17
    Community Specialists
    Feb 15, 2015 12:31 PM in response to adunn17

    Hello adunn17,

     

    Thank you for visiting Apple Support Communities.

     

    You may want to see the advice found in this article if your Apple ID is locked, or you are not able to use your Recovery Key to regain access to your account:

     

    Apple ID: Can't sign in with two-step verification - Apple Support

     

    If you get a message that your Apple ID was disabled or locked for security reasons, you need to use your Recovery Key and a trusted device to regain access to your account. You will be unable to use your current password to verify your identity.

     

    As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key.

    1. Go to My Apple ID, select "Manage your Apple ID," and sign in.
    2. Under Edit your Apple ID, select "Password and Security."
    3. Under Recovery Key, select Replace Lost Key and follow the onscreen instructions.

    Note: Keep your new Recovery Key in a safe place. Your old Recovery Key will be deactivated immediately and cannot be used to reset your password or access your account.

     

    All the best,

     

    Jeremy