Hello :) I cannot open my itunes after un update. There is no particular error.

Question

Hello :) I cannot open my itunes after un update. There is no particular error.

I had read similar questions and i followed all the advices that i found .. but.. nothing happened

I tried to:
- reinstall my program;
- update my quicktame;
- to find itunes.exe in my task manage->processes and delete it (there is only ituneshelper there) (i've read this somewhere here)
- to delete this files - theSC Info.sidbfile and theSC Info.sidd ..... but in this folder location (C:\ProgramData\Apple Computer\iTunes\SC Info.) there is only .txt file "sc info".

Is there any other solution tо fix this problem?

Thank you in advance 🙂

Posted on Feb 13, 2015 11:08 PM

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Answer 1

sterling r

Community Specialist

Feb 15, 2015 12:55 PM in response to alittlebitofyou

Hello alittlebitofyou,

It sounds like your iTunes doesn't launch when you click it even after you reintsalled the iTunes application, updated Quicktime, etc. I would use the troubleshooting for this sort of issue from the following article, named:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

It is possible that you may need to reinstall iTunes, but there is a specific order to uninstall not just iTunes but its associated apps as well. Just follow the article step by step as far as you need to.

Thank you for using Apple Support Communities.

All the very best,

Sterling

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