HT201068: About Remote Desktop Admin 3.8

Learn about About Remote Desktop Admin 3.8
mhdj

Q: MacBook Pro won't recognize administrator name and password.  Just installed the Remote Desktop Update.  Could this have such an effect?

MacBook Pro won't recognize administrator name and password.  Just installed the Remote Desktop Update.  Could this have such an effect?

MacBook Pro (13-inch Mid 2010), OS X Yosemite (10.10.2)

Posted on Feb 14, 2015 6:20 AM

Close

Q: MacBook Pro won't recognize administrator name and password.  Just installed the Remote Desktop Update.  Could this have ... more

  • All replies
  • Helpful answers

  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Feb 14, 2015 6:31 AM in response to mhdj
    Level 9 (53,154 points)
    Feb 14, 2015 6:31 AM in response to mhdj

    There is no "administrator" name. It's a User name that has admin privileges.

    Log in under that User account and enter your password.

  • by mhdj,

    mhdj mhdj Feb 14, 2015 7:17 AM in response to QuickTimeKirk
    Level 1 (0 points)
    Feb 14, 2015 7:17 AM in response to QuickTimeKirk

    Thanks for replying.  I'm sorry but I used the incorrect term.  I have been typing in User name.  I'm sure the User name and password I'm using are correct as they've always worked in the past.  I tried a fix that I read in a thread here for a similar issue, which involved restarting the computer in a safe mode that opened the Utilities window.  The steps I followed allowed me to set a password, so I entered the same password as before.   I also checked to return the computer to default settings just in case I had inadvertently changed some setting that caused the log in issue, then restarted normally. Still doesn't work for me.  In addition to not being able to unlock and change settings on the computer, I can't download a program from the internet.  Thanks for any ideas you can offer.

  • by iW00,

    iW00 iW00 Feb 14, 2015 7:33 AM in response to mhdj
    Level 4 (1,349 points)
    Feb 14, 2015 7:33 AM in response to mhdj

    How are you login in to your account after restarting your Mac? Do you need to provide your user name and password or did you set automatic login? Is your account an administrator account?

  • by mhdj,

    mhdj mhdj Feb 14, 2015 7:41 AM in response to iW00
    Level 1 (0 points)
    Feb 14, 2015 7:41 AM in response to iW00

    I do not need to sign in when restarting the computer.  I believe my account is administrator account but I'm not sure.  My user name is the one that shows next to the Home icon. That's about all I know about this.   I must tell you (in case you didn't notice!) that I'm not very computer savvy.

  • by Eric Root,

    Eric Root Eric Root Feb 14, 2015 12:55 PM in response to mhdj
    Level 9 (71,401 points)
    iTunes
    Feb 14, 2015 12:55 PM in response to mhdj