HT201068: About Remote Desktop Admin 3.8
Learn about About Remote Desktop Admin 3.8Q: MacBook Pro won't recognize administrator name and password. Just installed the Remote Desktop Update. Could this have ... MacBook Pro won't recognize administrator name and password. Just installed the Remote Desktop Update. Could this have such an effect? more
-
All replies
-
Helpful answers
-
Feb 14, 2015 6:31 AM in response to mhdjby QuickTimeKirk,There is no "administrator" name. It's a User name that has admin privileges.
Log in under that User account and enter your password.
-
Feb 14, 2015 7:17 AM in response to QuickTimeKirkby mhdj,Thanks for replying. I'm sorry but I used the incorrect term. I have been typing in User name. I'm sure the User name and password I'm using are correct as they've always worked in the past. I tried a fix that I read in a thread here for a similar issue, which involved restarting the computer in a safe mode that opened the Utilities window. The steps I followed allowed me to set a password, so I entered the same password as before. I also checked to return the computer to default settings just in case I had inadvertently changed some setting that caused the log in issue, then restarted normally. Still doesn't work for me. In addition to not being able to unlock and change settings on the computer, I can't download a program from the internet. Thanks for any ideas you can offer.
-
Feb 14, 2015 7:33 AM in response to mhdjby iW00,How are you login in to your account after restarting your Mac? Do you need to provide your user name and password or did you set automatic login? Is your account an administrator account?
-
Feb 14, 2015 7:41 AM in response to iW00by mhdj,I do not need to sign in when restarting the computer. I believe my account is administrator account but I'm not sure. My user name is the one that shows next to the Home icon. That's about all I know about this. I must tell you (in case you didn't notice!) that I'm not very computer savvy.
-