Thanks for replying. I'm sorry but I used the incorrect term. I have been typing in User name. I'm sure the User name and password I'm using are correct as they've always worked in the past. I tried a fix that I read in a thread here for a similar issue, which involved restarting the computer in a safe mode that opened the Utilities window. The steps I followed allowed me to set a password, so I entered the same password as before. I also checked to return the computer to default settings just in case I had inadvertently changed some setting that caused the log in issue, then restarted normally. Still doesn't work for me. In addition to not being able to unlock and change settings on the computer, I can't download a program from the internet. Thanks for any ideas you can offer.