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My FaceTime won't work And if I go to it in settings it freezes completely I think it is just since last update. It was the reason I bought an iPad air and it has been great to speak to my family in the states can anyone help me thank you
iPad Air, iOS 8.1.3
What troubleshooting steps have you taken? Have you tried resetting your device by pressing and holding the Home button and power button until the apple appears? Have you tried restoring the device from a back up? Restoring as new?
Try the troubleshooting advice here:
If you can't make or receive FaceTime calls - Apple Support
If you get an error when trying to activate iMessage or FaceTime - Apple Support
If all else fails restore your iPad to Factory settings following the procedure here:
Use iTunes to restore your iOS device to factory settings ...
TThank you so much for replying, I have reset the iPad with no luck but I am not really computer savvy, all though I know a lot of older people are, and am scared to restore in case I lose photos & books that I have on it. Maybe I shouldn't have posted!
thanks again
Thanks for replying to me as I said to the last poster I am very unsure about computers and worry I'll lose everything on it! I tried to chat with Apple support but didn't manage I am out of the 90 day period although within the guarantee.
When I go on FaceTime or messages I just get a blank screen and as I said when I go to either on settings the screen freezes.
Just because you asked a question here doesn't force you to do anything that you don't feel comfortable doing. I don't think that anybody trying to help would want to see you do something that you are unsure about doing.
Try this, you will not lose anything at all. Close all of the apps on your iPad and then do the reset again.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
My FaceTime has frozen and since FaceTime was why I bought my iPad i am very upset can anyone help me
