i get error 4013 trying to get my phone working through an update factory reset on itunes but i cannot get on my iphone 4s to check if its a space issue as it wont go past the itunes and power cord screen.Itunes is up to date and i have a new 4s usb cable. the only thing is i do not log in itunes as i dont want to put card details in to use it. ids that the problem
iPhone 4S, iOS 8.1
Good Morning, antonypo -
If you are seeing error 4013 when you try to restore your iPhone, follow these steps:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
http://support.apple.com/en-us/HT201444
iOS: Restore errors 4005, 4013, and 4014
When you try to update or restore your iPhone, iPad, or iPod touch, you may see one of these messages in iTunes.
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
- The iPhone [device name] could not be restored. An unknown error occurred (4005).
- The iPhone [device name] could not be restored. An unknown error occurred (4013).
- The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
- Install the latest version of iTunes.
- Restart your computer.
- Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
- Restore using another USB cable.
- Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.
Last Modified:
Regards,
Judy
cant reboot iphone 4s itunes says error 4013 but cant get phone past itunes power cord logo
