I needed to reset my wireless router at home and create a new network/password. After updating my iPhone with the net network information, the internet on the phone is not working. The display says that it is connected, but no pages will load. I've power cycled the phone and reset the network connections, but it still doesn't work. Any ideas?
iPhone 5s, iOS 8.1.3
Hey inglogna,
The resource below provides some basic troubleshooting steps for issues connecting to Wi-Fi. You've tried some of these, but please try them again in the order given and see if you get different results.
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
http://support.apple.com/en-us/HT204051
Make sure your router is on and that you're within range.
If you're too far from your router you won't get a signal, so make sure you're within range.
Make sure Wi-Fi is on and that you can see your network.
Tap Setting > Wi-Fi and make sure Wi-Fi is turned on. Tap the name of your Wi-Fi network to join. A blue checkmark beside a network name means you're connected.
Get help if you can't turn on Wi-Fi.
If prompted, type in your Wi-Fi password.
If prompted, enter the password for your Wi-Fi network. Learn what to do if you don’t know your password.
Check all of your cables and connections.
If you still can’t connect to your network or get online, make sure your router is connected to the modem and turned on.
Restart.
For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
• Restart your iOS device.
• Unplug your router and plug it back in.
• Unplug your cable or DSL modem and plug it back in.
Still can’t connect?
Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Get more help
- If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
- If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
- Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
- Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router.
Last Modified:
Regards,
Judy
iPhone says it's connected, but pages won't load
