User profile for user: Ranj96
Ranj96 Author
User level: Level 1
8 points

iTunes update interrupted by power failure - now can't install

Gateway computer running Windows 7. I've run iTunes without issue for years. I had the bad luck of having an iTunes update interrupted by a power failure. I got error 193 when trying to run it afterwards. During subsequent attempts to reinstall, I also get error 7 (Apple Mobile Device Service failed to start).


Here's what I've tried so far:


- uninstalled iTunes in the proper order according to Apple help docs, rebooted, attempted to reinstall. Received error 7 twice during install, clicked to ignore both times. Received error 193.

- uninstalled again, searched for leftover files in various folders as spelled out by Apple doc. Reboot/install. Same problem.

- uninstalled again. Searched for and found stray registry key related to iTunes. Deleted it and attempted install. Same problerm.

- uninstalled again, and attempted to install as administrator (the login I'd been using the whole time was an admin login, but I was grasping at straws). Reboot/install. SAME PROBLEM.


I am beyond frustrated. Why won't this install work? What is the problem with the Apple Mobile Device Service?

Windows 7

Posted on Feb 15, 2015 8:13 AM

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User profile for user: turingtest2
turingtest2
User level: Level 10
278,297 points

Feb 16, 2015 6:01 AM in response to Ranj96

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.


Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.



If the advice above doesn't resolve things you could try this alternate version:

iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)

which is a 64-bit installer for the 32-bit version of the core application, similar to previous 64-bit releases.

Or roll back to the previous build:




If you still have issues with AMDS try the steps in Install missing components and/or review HT203188: How to restart the Apple Mobile Device Service (AMDS) on Windows.


tt2

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iTunes update interrupted by power failure - now can't install

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