Apple Event: May 7th at 7 am PT
Hi Guys,
Could you please advice me, is there any option to convert/upgrade the purchased movie from SD version to HD version. I have unknowingly selected the SD version and bought it š
Thanks in advance for your time and feedback š
Chansanle
iMovie '11, iOS 8.1.3
Hey chansanle,
Thanks for the question. Some movies are offered in both SD and HD format on the iTunes Store, with the SD version being offered at a lower price. Because of this, there isnāt a way to āupgradeā your SD version to an HD version. However, if you purchase HD movies in the future, you will have an option to download both HD and SD:
Purchasing and viewing HD videos in iTunes - Apple Support
http://support.apple.com/en-us/HT201850
When you purchase an HD video on a supported device or computer, only the HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page. Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded. Then, you will need to download the HD version from your Purchased page. Learn more about downloading previous purchases.
Thanks,
Matt M.
Hey Matt,
Thanks for your prompt and kind reply.
I accept that this is my mistake of choosing the SD version instead of HD version. But it would have been good, if Apple had given us a option to upgrade the SD to HD version, by spending some extra amount(e.g 100/150 INR). Reason is now i have that movie under the purchased list, so i don't have the option to buy it again in HD version. To overcome that i need to have another account and download the HD version š
If your not the concerned person, could you please carry forward this issue/message to corresponding guy in Apple. It would help a lot for the forth coming guys.
Some people can buy the movie in SD version and if they love the movie, they can opt for the HD version rite ????
Thanks in advance for your time and answer š
Chansanle.
Hey chansanle,
Thanks for the follow up, and great idea. You can always submit a feature request for the iTunes Store using this link:
Apple - iTunes - Make Request for the iTunes Store
https://www.apple.com/feedback/itunes.html
Thanks,
Matt M.
Report to Apple and explain you wanted HD version but instead purchased SD version...
Thanks for the reply Chris.
I was very much happy when i received the mail stating that "Report a problem refund confirmation", so that i can again purchase the HD version.
But unfortunately there is no refund happening and the film is showing as downloading only š
Regards,
Chansanle.
Thanks Matt, but i felt Chris answer will be more appropriate for me currently, so went along with it.
If it is not gonna work, then will raise a feature request.
Regards,
Chansanle.
Converting Purchased movie from SD to HD
