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My iTunes 12.1.0.71 throws error 3014 while trying to restore a damaged iPhone 6. I believe this is in error and should be 4013 or 4014.

My iTunes 12.1.0.71 throws error 3014 while trying to restore a damaged iPhone 6. I believe this is in error and should be 4013 or 4014.


How do I report this this to Apple?

iPhone 6, iOS 8.1.3, iTunes 12.1.0.71

Posted on Feb 15, 2015 12:44 PM

Reply
3 replies

Feb 17, 2015 6:36 AM in response to fidelisoris

Hi fidelisoris,


While there are iOS restore errors for 4013 and 4014, there is also a restore error 3014. If you continue to get this error when trying to restore your iPhone, you may find the following articles helpful:


Error 3194, Error 17, or "This device isn't eligible for the requested build" - Apple Support

Resolve iOS update and restore errors in iTunes - Apple Support

Resolve iOS update and restore errors - Apple Support


If there is some specific reason you feel it should be throwing a 4013 or 4014 error, you may also find this article useful:


iOS: Restore errors 4005, 4013, and 4014 - Apple Support


Regards,

- Brenden

Feb 17, 2015 7:04 AM in response to fidelisoris

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

  1. Install the latest version of iTunes.
  2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
  3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
  4. Try to restore from another known-good computer and network.
  5. If the errors persist on another computer, the device may need service.

Mar 3, 2015 7:35 PM in response to dilbert41

I am trying to restore my iPhone 5s, and every time i press restore i get a pop up saying this device is not eligible for the request build. I looked at my hosts file compared to the file that apple posted to fix this error, and my hosts file looked completely different. I am very frustrated with this error, can someone please find a solution for me.

Thanks

My iTunes 12.1.0.71 throws error 3014 while trying to restore a damaged iPhone 6. I believe this is in error and should be 4013 or 4014.

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