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Feb 17, 2015 7:11 AM in response to julew9by sterling r,Hi there Julew9,
It sounds like you are trying to reet the password for your childs account but the email doesn't seem to be coming through. It should come to the email that was setup for them to use, and if you check that and still don't see it, you should use the information in the following article to help locate it, named:
If you didn't receive your verification or reset email
Thank you for using Apple Support Communities.
Regards,
Sterling
