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User profile for user: Ernest MAC user
Ernest MAC user Author
User level: Level 1
0 points

iBooks crash. Error while trying to open a book

I downloaded an interactive book from the ibook store, by interactive I mean it had flash animation, videos, etc.


Ever since I downloaded it whenever I tried to play an animation it closed unexpectedly. So i decided not to play animations anymore, after a few months I came back to read the book again and thought the animation error would be over..it was not the case


This time, It seems that the last page I was reading was an interactive one, so whenever i try to re-start reading (obviously the app tries to take it from the last page I was reading) it crashes and shuts down immediately.


NOTE: up to this point, this is the only book I have problem with, the other books I've downloaded open up normally and the ibook does not crash.


What solutions have I tried?? Re-starting the computer, deleting ibooks cookies from library, deleting ibooks preferences.plist, re-downloading the book from the store.


I think (and I may be wrong) that the problem has to do with the page that iBook is starting to read again every time i try to start reading again. Is there anyway that I could "tell" the ibook to open up in page 1 (that has no animation or video)?? or any other solution to this problem?

MacBook Pro (13-inch Mid 2012), OS X Yosemite (10.10.1)

Posted on Feb 15, 2015 9:49 PM

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12 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Feb 16, 2015 7:50 PM in response to Ernest MAC user

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

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User profile for user: Ernest MAC user
Ernest MAC user Author
User level: Level 1
0 points

Feb 16, 2015 8:14 PM in response to Linc Davis

This is from step 1 (sorry for the three logs, the truth is that I didn't know if it was any of those)


16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipInflateInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.


16/02/15 20:35:07.514 iBooks[341]: Failed to reconnect. Error = -42408


16/02/15 20:35:45.345 iBooks[341]: Pruning local CKBook {Interactive Dental Photography}


This is from step 2


Process: iBooks [464]

Path: /Applications/iBooks.app/Contents/MacOS/iBooks

Identifier: com.apple.iBooksX

Build Info: iBooks-600000000000000~32

Responsible: iBooks [464]

0x107381000 - 0x1073dbfff com.apple.iBooksX (1.1.1 - 600) <8D69D81B-E7C3-3EBF-BF2F-FEE0343D1B65> /Applications/iBooks.app/Contents/MacOS/iBooks

0x107413000 - 0x1074adff7 com.apple.IMCommonCore (1.1.1 - 1) <072C95CE-5A4C-33A3-96E5-6DA57C49C5C7> /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore

0x107538000 - 0x107564fff com.apple.BKBookshelfCommonCore (1.1.1 - 1) <E7329D0D-2C8A-33E5-BF77-D6902A2B1D08> /Applications/iBooks.app/Contents/Frameworks/BKBookshelfCommonCore.framework/Ve rsions/A/BKBookshelfCommonCore

0x107581000 - 0x1075eaff7 com.apple.IMPlatformCore (1.1.1 - 1) <5DF175E8-4369-3659-977D-10431B8DC390> /Applications/iBooks.app/Contents/Frameworks/IMPlatformCore.framework/Versions/ A/IMPlatformCore

0x107693000 - 0x1076a3ff7 com.apple.BKCommonCore (1.1.1 - 1) <755163BC-C69A-3F8D-A101-85C4510CDDD8> /Applications/iBooks.app/Contents/Frameworks/BKCommonCore.framework/Versions/A/ BKCommonCore

0x1076be000 - 0x10776afff com.apple.BKPlatformCore (1.1.1 - 1) <8CDD3742-9D86-3460-9B71-B77E685214A7> /Applications/iBooks.app/Contents/Frameworks/BKPlatformCore.framework/Versions/ A/BKPlatformCore

0x1077ed000 - 0x1077fefff com.apple.BKStoreAccess (1.1.1 - 1) <E485D8B4-877C-3EA3-A920-A2A59237DE0C> /Applications/iBooks.app/Contents/Frameworks/BKStoreAccess.framework/Versions/A /BKStoreAccess

0x107816000 - 0x107870ff7 com.apple.BKFairPlayCore (1.1.1 - 1) <01ADA9AE-C587-3E67-82F3-A55806ACBD23> /Applications/iBooks.app/Contents/Frameworks/BKFairPlayCore.framework/Versions/ A/BKFairPlayCore

0x10bec7000 - 0x10beebff7 com.apple.BKLibraryPlatformDataSources (1.1.1 - 1) <8153286B-8301-3800-AA4E-BC63D3A32C35> /Applications/iBooks.app/Contents/PlugIns/BKLibraryPlatformDataSources.bundle/C ontents/MacOS/BKLibraryPlatformDataSources

0x10dad2000 - 0x10db38ff7 com.apple.BKBookshelf (1.1.1 - 1) <43DBA4D5-5471-3A96-9DCB-0862BEDE9990> /Applications/iBooks.app/Contents/PlugIns/BKBookshelf.bundle/Contents/MacOS/BKB ookshelf

0x10f696000 - 0x110c1dfff com.apple.iBAReaderKit (1.1.1 - 1) <F9BA8736-7AC8-3E33-8AAA-A13956EBEBD2> /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit

0x111ba3000 - 0x111ce0ff7 com.apple.BKAssetEpub (1.1.1 - 1) <FA3F94A0-F9A5-3188-818F-F2978EAD99B0> /Applications/iBooks.app/Contents/PlugIns/BKAssetEpub.bundle/Contents/MacOS/BKA ssetEpub

0x11207e000 - 0x112088ff7 com.apple.ProofingHost (1.0 - 8) <1E7D5C50-807B-3252-B722-6C296E583F61> /Applications/iBooks.app/Contents/Frameworks/ProofingHost.framework/Versions/A/ ProofingHost



Thanks

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User profile for user: Ernest MAC user
Ernest MAC user Author
User level: Level 1
0 points

Feb 16, 2015 8:46 PM in response to Linc Davis

Sorry, I'm new to this. Here is from step 1 again. All messages from the last crash date


16/02/15 20:35:05.765 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.341) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app

16/02/15 20:35:05.767 com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.iBooks.341) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /Applications/iBooks.app

16/02/15 20:35:06.833 storeaccountd[235]: ADI: {

"Cache-Control" = "no-transform, max-age=14400";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 19279;

"Content-Type" = "text/xml; charset=UTF-8";

Date = "Tue, 17 Feb 2015 02:35:06 GMT";

"Last-Modified" = "Tue, 17 Feb 2015 02:10:21 GMT";

Server = "ATS/4.1.0";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding, X-Apple-Store-Front, Cookie, User-Agent";

"X-Apple-ATS-Cache-Key" = "/init.itunes.apple.com/80/WebObjects/MZInit.woa/wa/initiateSession/iBooks/2.0% 20/143512-28/22/https/itspod=50?ix=5";

"X-Apple-Partner" = "origin.0";

"apple-timing-app" = "31 ms";

"x-apple-aka-ttl" = "Generated Mon Feb 16 18:10:21 PST 2015, Expires Mon Feb 16 23:50:21 PST 2015, TTL 20400s";

"x-apple-application-instance" = 37409;

"x-apple-application-site" = ST11;

"x-apple-jingle-correlation-key" = 2GXYC6WFHNDDDIZVU4CBK2UPQY;

"x-apple-max-age" = 14400;

"x-apple-orig-url" = "https://init.itunes.apple.com/WebObjects/MZInit.woa/wa/initiateSession?ix=5&user AgentCacheKey=iBooks%2f2.0%20";

"x-apple-request-store-front" = "143512-28,22";

"x-apple-translated-wo-url" = "/WebObjects/MZInit.woa/wa/initiateSession?ix=5&userAgentCacheKey=iBooks%2f2.0% 20";

"x-webobjects-loadaverage" = 0;

}

16/02/15 20:35:07.204 iBooks[341]: objc[341]: Class SFUCryptoInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.204 iBooks[341]: objc[341]: Class SFUCryptoKey is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.204 iBooks[341]: objc[341]: Class SFUCryptoOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.204 iBooks[341]: objc[341]: Class SFUCryptor is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.204 iBooks[341]: objc[341]: Class SFUCryptoUtils is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUBufferedInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUFileDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUFileInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUFileOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUMemoryInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUMemoryOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUMoveableFileOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUOffsetInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUOffsetOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipArchive is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipRecordInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipArchiveFileDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipArchiveMemoryDataRepresentation is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipArchiveOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.205 iBooks[341]: objc[341]: Class SFUZipOutputEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipFreeSpaceEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipDeflateOutputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipEntry is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipException is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.

16/02/15 20:35:07.206 iBooks[341]: objc[341]: Class SFUZipInflateInputStream is implemented in both /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore and /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit. One of the two will be used. Which one is undefined.


This is from step 2, the latest crash found in the user diagnostic report (and yes I double checked and this is all of it)

Process: iBooks [464]

Path: /Applications/iBooks.app/Contents/MacOS/iBooks

Identifier: com.apple.iBooksX

Build Info: iBooks-600000000000000~32

Responsible: iBooks [464]

0x107381000 - 0x1073dbfff com.apple.iBooksX (1.1.1 - 600) <8D69D81B-E7C3-3EBF-BF2F-FEE0343D1B65> /Applications/iBooks.app/Contents/MacOS/iBooks

0x107413000 - 0x1074adff7 com.apple.IMCommonCore (1.1.1 - 1) <072C95CE-5A4C-33A3-96E5-6DA57C49C5C7> /Applications/iBooks.app/Contents/Frameworks/IMCommonCore.framework/Versions/A/ IMCommonCore

0x107538000 - 0x107564fff com.apple.BKBookshelfCommonCore (1.1.1 - 1) <E7329D0D-2C8A-33E5-BF77-D6902A2B1D08> /Applications/iBooks.app/Contents/Frameworks/BKBookshelfCommonCore.framework/Ve rsions/A/BKBookshelfCommonCore

0x107581000 - 0x1075eaff7 com.apple.IMPlatformCore (1.1.1 - 1) <5DF175E8-4369-3659-977D-10431B8DC390> /Applications/iBooks.app/Contents/Frameworks/IMPlatformCore.framework/Versions/ A/IMPlatformCore

0x107693000 - 0x1076a3ff7 com.apple.BKCommonCore (1.1.1 - 1) <755163BC-C69A-3F8D-A101-85C4510CDDD8> /Applications/iBooks.app/Contents/Frameworks/BKCommonCore.framework/Versions/A/ BKCommonCore

0x1076be000 - 0x10776afff com.apple.BKPlatformCore (1.1.1 - 1) <8CDD3742-9D86-3460-9B71-B77E685214A7> /Applications/iBooks.app/Contents/Frameworks/BKPlatformCore.framework/Versions/ A/BKPlatformCore

0x1077ed000 - 0x1077fefff com.apple.BKStoreAccess (1.1.1 - 1) <E485D8B4-877C-3EA3-A920-A2A59237DE0C> /Applications/iBooks.app/Contents/Frameworks/BKStoreAccess.framework/Versions/A /BKStoreAccess

0x107816000 - 0x107870ff7 com.apple.BKFairPlayCore (1.1.1 - 1) <01ADA9AE-C587-3E67-82F3-A55806ACBD23> /Applications/iBooks.app/Contents/Frameworks/BKFairPlayCore.framework/Versions/ A/BKFairPlayCore

0x10bec7000 - 0x10beebff7 com.apple.BKLibraryPlatformDataSources (1.1.1 - 1) <8153286B-8301-3800-AA4E-BC63D3A32C35> /Applications/iBooks.app/Contents/PlugIns/BKLibraryPlatformDataSources.bundle/C ontents/MacOS/BKLibraryPlatformDataSources

0x10dad2000 - 0x10db38ff7 com.apple.BKBookshelf (1.1.1 - 1) <43DBA4D5-5471-3A96-9DCB-0862BEDE9990> /Applications/iBooks.app/Contents/PlugIns/BKBookshelf.bundle/Contents/MacOS/BKB ookshelf

0x10f696000 - 0x110c1dfff com.apple.iBAReaderKit (1.1.1 - 1) <F9BA8736-7AC8-3E33-8AAA-A13956EBEBD2> /Applications/iBooks.app/Contents/PlugIns/iBAReaderKit.bundle/Contents/MacOS/iB AReaderKit

0x111ba3000 - 0x111ce0ff7 com.apple.BKAssetEpub (1.1.1 - 1) <FA3F94A0-F9A5-3188-818F-F2978EAD99B0> /Applications/iBooks.app/Contents/PlugIns/BKAssetEpub.bundle/Contents/MacOS/BKA ssetEpub

0x11207e000 - 0x112088ff7 com.apple.ProofingHost (1.0 - 8) <1E7D5C50-807B-3252-B722-6C296E583F61> /Applications/iBooks.app/Contents/Frameworks/ProofingHost.framework/Versions/A/ ProofingHost


I don't know if this time I got it correct, let me know if I should do it again, your help is being appreciated enormously

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Feb 16, 2015 8:58 PM in response to Ernest MAC user

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode by signing in the iBooks Store and downloading the book in question. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

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User profile for user: Ernest MAC user
Ernest MAC user Author
User level: Level 1
0 points

Feb 16, 2015 9:44 PM in response to Linc Davis

I've already taken the two steps above


Result from step 1: Logged in as Guests, downloaded the book again, and another error message appeared that iBook needs to shut down and re-start. Just as the first post I made.


Result from step 2: Started with safe mode and when trying to open the book, the same error message appeared,


I both cases, the itunes messages didn't appeared anymore. I copied the details of the error, should I post them here??

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Feb 16, 2015 9:48 PM in response to Ernest MAC user

Either this is a really evil book, or you need to reinstall OS X. The only way to find out which is true is to reinstall.

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon, usually with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main Recovery screen.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

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User profile for user: Ernest MAC user
Ernest MAC user Author
User level: Level 1
0 points

Feb 16, 2015 10:00 PM in response to Linc Davis

I'm starting to think it is.. just when I needed to read it and work on it.


I didn't quite understand when you wrote that it doesn't erase the startup volume, does it mean that all my other apps will still be there? I have several apps I've bought from the app store and third party companies. I'm afraid to lose everything and all my preferences.


Is there any other way like just uninstalling iBook and re-installing it again?

I was thinking trying to read it in other device (ipad which i don't have yet) just to avoid all this trouble that came from it

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iBooks crash. Error while trying to open a book

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