thebuoy8
Level 1 (0 points)

Q: I can't sign on to deauthorize all computers

I have a laptop that I know has been authorized before but, for some reason, it's not recognizing it.  It says that I can't authorize this system because I have reached my limit.  I do not have the other machines that would have been authorized before.  I would like to try to "deauthorize all" but I can't get authorized and sign in in the first place.  I really don't want to lose all of my stuff but I need some help.  Thanks.

iPod touch, iOS 8.1.2

Posted on Feb 16, 2015 10:54 AM

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thebuoy8

Q: I can't sign on to deauthorize all computers

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  • by Kappy,

    Kappy Kappy Feb 16, 2015 10:56 AM in response to thebuoy8
    Level 10 (271,850 points)
    Desktops
    Feb 16, 2015 10:56 AM in response to thebuoy8

    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.

     

      1. Open iTunes on a computer

      2. From the Store menu, select "View my Account..."

      3. Sign in with your Apple ID and password.

      4. Under "Computer Authorizations" select "De-authorize All".

      5. Authorize each computer you still have, as you may require.

     

    You may only do this once per year.

     

    After you "de-authorize all" your authorized computers, re-authorize each one as required.

     

    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

     

    For more information on authorization and de-authorization: iTunes Store- Authorize or deauthorize your Mac or PC.

  • by thebuoy8,

    thebuoy8 thebuoy8 Feb 16, 2015 10:57 AM in response to Kappy
    Level 1 (0 points)
    Feb 16, 2015 10:57 AM in response to Kappy

    How can I "deauthorize all" if I can't authorize the system to sign on to begin with? 

  • by Niel,

    Niel Niel Feb 16, 2015 10:57 AM in response to thebuoy8
    Level 10 (314,528 points)
    Mac OS X
    Feb 16, 2015 10:57 AM in response to thebuoy8

    Try using the Deauthorize All command documented in this article, or if it's not applicable, the 'contact iTunes Store support' link at the bottom of it. Back up your files.


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