Frome
Level 2 (175 points)
iTunes

Q: Yosemite Mail keeps asking for a password it already has...

Since upgrading to Yosemite, on both my Late 2008 Mac Pro (home) & my 2010 iMac (work) Mail keeps asking for my password on all three of my email accounts every time it checks for incoming mail - and the password is there in the "unable to connect" pop-up, I just have to click OK. It doesn't happen when I first boot Mail, but after the initial check of the servers, the dock icon bounces and I get the prompt every 5 minutes after that unless I just get frustrated and quit Mail so it will stop bothering me.

I don't want to/shouldn't have to check for incoming mail manually, but this is getting ridiculous.  I've tried repairing the keychain, but no problems were found.  Anyone else have this issue, or know of a  fix?  Thanks.

Mac Pro, OS X Yosemite (10.10.2), 8GB RAM, ATI 5870

Posted on Feb 16, 2015 12:48 PM

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Frome

Q: Yosemite Mail keeps asking for a password it already has...

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  • by Linc Davis,

    Linc Davis Linc Davis Feb 28, 2015 7:46 AM in response to Frome
    Level 10 (208,044 points)
    Applications
    Feb 28, 2015 7:46 AM in response to Frome

    Are you prompted for the passwords only at startup or when the machine wakes from sleep? Are you ever not prompted?

  • by Quatrequatre,

    Quatrequatre Quatrequatre Feb 28, 2015 7:53 AM in response to Frome
    Level 1 (10 points)
    Feb 28, 2015 7:53 AM in response to Frome

    Hi

    Did you try to change your mail address password from webmail ?

    Did you try to repair Keychain access from keychain App ? (Keychain -- S.O.S keychain -- Repair)

    Did you try to move Keychain folder from library to desktop then reboot ?

     

    If you already did it sorry There were to much to read

    Hope that's help

  • by Frome,

    Frome Frome Feb 28, 2015 10:06 AM in response to Linc Davis
    Level 2 (175 points)
    iTunes
    Feb 28, 2015 10:06 AM in response to Linc Davis

    Never at startup, when Mail first boots everything is normal.  Mail is set to check the server for incoming mail every 5 minutes, and sooner or later one of those "checks" causes a dialog box to pop up on my screen (and the Mail icon in the Dock to bounce), with the password already filled in so that all I have to do is click "OK".  There are times it successfully contacts the server for hours on end and won't ask me at all, other times a dialog pops up 5 minutes later. There are three different accounts, and sometimes all three need me to click "OK", sometimes just one or two of them.  For instance, just now when I woke my Mac up for the first time this morning to check this thread, only one of the accounts was asking for me to click "OK".  The intermittency of this issue is one of the things that drives me so crazy.  It's got to be something Yosemite-related, as this never happened until I upgraded.

     

    @ Quatrequatre: I haven't changed the passwords as Mail/Keychain is obviously getting them right, it's just not hitting "enter".  I've repaired the Keychain, but I haven't tried moving the folder.  How would that help/what would be the effect of that?  What do you think, Linc?

  • by Linc Davis,

    Linc Davis Linc Davis Feb 28, 2015 1:03 PM in response to Frome
    Level 10 (208,044 points)
    Applications
    Feb 28, 2015 1:03 PM in response to Frome

    The only theory I know of that fits the facts you've stated is that you have a network problem, localized either to your router and/or broadband device, or to your ISP. I don't think this is a Mac issue, or if it is, I don't know what else you can do about it (assuming that you took all the steps I suggested earlier.) Maybe you need a new router.

  • by Frome,

    Frome Frome Mar 1, 2015 1:57 AM in response to Linc Davis
    Level 2 (175 points)
    iTunes
    Mar 1, 2015 1:57 AM in response to Linc Davis

    I would agree, except that this happens both at home (where I've been testing all of your solutions) AND at work, on a different Mac (Late 2008 Mac Pro vs. 2010 iMac), with a different router.  The only commonalities are that we have the same ISP (Frontier DSL), the same OS, and that the problem started on both Macs after upgrading them to Yosemite.  I've held off on contacting my ISP as I have zero faith in their ability to know what a Mac is, never mind being any help in solving the problem whatsoever.

    Regardless, I've greatly appreciated your assistance in trying to troubleshoot this.  Thank you.

  • by queenie521,

    queenie521 queenie521 Apr 29, 2015 1:40 PM in response to Frome
    Level 1 (11 points)
    Apr 29, 2015 1:40 PM in response to Frome

    I'm having this problem too.  Started a few weeks ago and driving me nuts.

  • by Tom in London,

    Tom in London Tom in London Apr 29, 2015 2:23 PM in response to Quatrequatre
    Level 4 (1,626 points)
    Mac OS X
    Apr 29, 2015 2:23 PM in response to Quatrequatre

    This is not a computer problem. Contact your ISP. There's something wrong with the authentication process on their mail server.

     

    How di I know this? Because it happens with my ISP on a regular basis: exactly the phenomenon you describe (being asked again and again to confirm your password).

     

    Unless you report this fault, they won't know about it and you'll keep on having this problem.

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