iphone 5s suddently shut down at 32%

Question

Level 1

4 points

iphone 5s suddently shut down at 32%

Hi I have an iphone 5s running ios 8.1.1 and i have a problem since a few hours.my phone suddently shuts down at 32% battery with no loading circle or anything like that.it just turns off.I didn't have this problem before but I want to mention that I if keep the phone to a heat source it work till 11%(then I had access to a charger and i plug in) like i was in the car and I keept it at the output of the AC and it worked but when it cool down it shuts down.then I charged it till 60% cuz i was in a hurry and againe at 32% this time listening music it shut down againe.when I try to power on it simply shuts down after the apple boot logo just befor getting on lock screen if not keept at a heat source like an hairblower of something like that.

Please help , regards Alex

iPhone 5s, iOS 8.1.1, battery replaced before christmas

Posted on Feb 16, 2015 2:32 PM

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Answer 1

AppleJoe

Community Manager

Feb 17, 2015 2:52 PM in response to Djabula

Hello Djabula,

Welcome to the Apple Support Communities!

I understand that your iPhone is randomly, unexpectedly shutting down and how frustrating situations like this can be. In this situation, to troubleshoot, I would suggest reading over and working through the attached article.

If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Have a great day,

Joe

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Answer 2

Feb 17, 2015 5:25 PM in response to Djabula

You could read that whole thread but if you battery is dieing at 36% I am pretty sure in my experience this is a worn out battery issue, most iphone fixits will charge about 20 - 30 bucks for a new battery or indeed you can google the instruction and change it yourself i have done a few 4s with no trouble never have done a 5 i hear the original battery is glued in as bit more but not impossible to remove, anyways new battery and stop wasting time.

You can try all the calibrating instruction but i have never found that it works.

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Answer 3

Djabula Author

Level 1

4 points

Mar 3, 2015 9:05 AM in response to Djabula

Yeah it looks like the batteries on the market are not so good. I finally found an broken 5s and took the battery from it. Hope it will survive more than 3 months. Thank you all for your time. Have an nice day!

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