HT201354: If you forgot your Apple ID

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Q: Iphone 5 not operating correctly.

Hi , i have a iphone 5 that the home and sleep button do not work and i can only access facetime and newstand, and cant access anything else. i need to access the settings number 1 and other apps.   hope you guys can help.

 

 

 

 

 

thanks

iPhone 5, iOS 8.1.3

Posted on Feb 16, 2015 3:03 PM

by iphone 555,Solvedanswer
iphone 555 iphone 555
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A:

Thanks but I tried restoring many times but same thing. Is there a software issue or something else.

 

It has a clean esn, with a my icloud account on it and I forgot my email and password, so I bypassed it and that's whats happening.

Posted on Feb 17, 2015 6:43 AM

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Q: Iphone 5 not operating correctly.

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 16, 2015 3:05 PM in response to iphone 555
    Level 9 (59,539 points)
    iPhone
    Feb 16, 2015 3:05 PM in response to iphone 555

    What happens when you try and access these other apps? If you cannot access native IOS apps, you probably need to do a restore.

  • by iphone 555,Solvedanswer

    iphone 555 Feb 17, 2015 6:43 AM in response to ChrisJ4203
    Level 1 (0 points)
    Feb 17, 2015 6:43 AM in response to ChrisJ4203

    Thanks but I tried restoring many times but same thing. Is there a software issue or something else.

     

    It has a clean esn, with a my icloud account on it and I forgot my email and password, so I bypassed it and that's whats happening.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 17, 2015 8:49 AM in response to iphone 555
    Level 9 (59,539 points)
    iPhone
    Feb 17, 2015 8:49 AM in response to iphone 555

    What do you mean that you bypassed your email and password? I'm afraid you are not telling the entire story here. It is impossible to help if you do not tell the whole story. What exactly is going on here? What have you done with the device, everything, so we can try and troubleshoot the problem.