My computer becomes extremely slow when I watch a video online

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Level 1

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My computer becomes extremely slow when I watch a video online

Hello,

I have been having this problem since last night and am not sure how to fix it.

I have a MacBook from mid 2010 with version 10.6.8, Processor 2,4 GHz Intel Core 2 Duo and Memory 4GB 1067 DDR3.

My computer works perfectly fine when I browse the Internet with Google Chrome, or when I use Word, Excel, Powerpoint, etc...

I have had problems with the % of CPU in the past (my laptop would start making noise and get quite hot), but I am not experiencing any of this at the moment.

However, as soon as I start watching Netflix, Youtube, or Skype, my computer dramatically slows down (even my tracker won't follow, the first time I experienced this problem I thought my touchpad was broken).

I erased my Chrome history as I hadn't done it since a long time, I deleted all the apps I did not need, I checked that I had not downloaded MacKeeper and I also ran a etrecheck 'scan'). - and I have 17% of my HDD free, and my battery is not broken.

I kept searching answers on the internet and thought my graphic card might be broken? But I haven't had experiences of 'lines' on my screen whatsoever, the only problem seems to be coming from my computer 'lagging'.

Lastly, my internet connection is fast, my housemates are able to watch movies on their laptops and everything is working just fine.

I hope someone can help me with this as I am thinking this problem does not seem to be unresolvable from my home and taking my laptop to applecare would be quite a waste of time if i can fix the issue myself. Thank you!!!

MacBook Pro, Mac OS X (10.6.8)

Posted on Feb 16, 2015 3:27 PM

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Answer 1

gaby_123 Author

Level 1

0 points

Feb 16, 2015 3:33 PM in response to gaby_123

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Replace Soon - Cycle count 1105

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

spdisplays_display_connector

System Software: ℹ️

Mac OS X 10.6.8 (10K549) - Time since boot: 3:18:51

Disk Information: ℹ️

Hitachi HTS545025B9SA02 disk0 : (232.89 GB)

- (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.72 GB (46.95 GB free)

MATSHITADVD-R UJ-898

USB Information: ℹ️

Seagate Expansion 931.51 GB

- (disk1s1) <not mounted> : 210 MB

Backtime (disk1s2) <not mounted> : 300.00 GB

gabydata (disk1s3) <not mounted> : 699.86 GB

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/Applications/Magican.app

[not loaded] com.magican.iokit.filemon (1 - SDK 10.7) [Click for support]

[not loaded] com.magican.iokit.netmon (1 - SDK 10.7) [Click for support]

/Library/Parallels/Parallels Service.app

[loaded] com.parallels.kext.prl_hid_hook (5.0 9344.558741) [Click for support]

[loaded] com.parallels.kext.prl_hypervisor (5.0 9344.558741) [Click for support]

[loaded] com.parallels.kext.prl_netbridge (5.0 9344.558741) [Click for support]

[loaded] com.parallels.kext.prl_usb_connect (5.0 9344.558741) [Click for support]

[loaded] com.parallels.kext.prl_vnic (5.0 9344.558741) [Click for support]

Startup Items: ℹ️

ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

Startup items are obsolete in OS X Yosemite

Problem System Launch Daemons: ℹ️

[not loaded] org.samba.winbindd.plist [Click for support]

Launch Agents: ℹ️

[loaded] com.epson.ews.launcher.plist [Click for support]

[failed] com.parallels.desktop.launch.plist [Click for support] [Click for details]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.cloudpath.maccmd.plist [Click for support]

[running] com.magican.castle.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.parallels.desktop.launchdaemon.plist [Click for support]

[loaded] jp.co.canon.MasterInstaller.plist [Click for support]

[not loaded] org.eyebeam.SelfControl.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[running] com.codecm.uploader.plist [Click for support]

[loaded] com.divx.agent.postinstall.plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.pia.pia_manager.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

Octoshape Application (/Users/[redacted]/Library/Octoshape/Octoshape.app)

Cinch 2 Application (/Users/[redacted]/Downloads/Cinch 2.app)

Google Chrome Application (/Applications/Google Chrome.app)

EpsonLowInkReminderAgent Application (/Applications/Epson Software/Epson Low Ink Reminder.app/Contents/EpsonLowInkReminderAgent.app)

EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

Internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

Flip4Mac WMV Plugin: Version: 2.3.5.4 [Click for support]

net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.2 [Click for support]

Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.6.6

SharePointBrowserPlugin: Version: 14.1.0 [Click for support]

AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: 13.9.7 - SDK 10.6 Check version

User internet Plug-ins: ℹ️

OctoshapeWeb: Version: 1.0 - SDK 10.8 [Click for support]

Safari Extensions: ℹ️

DivX Plus Web Player HTML5 <video>

Searchme [Adware! - Remove]

Slick Savings [Adware! - Remove]

codec-M

Ebay Shopping Assistant [Adware! - Remove]

Audio Plug-ins: ℹ️

iSightAudio: Version: 7.6.6

3rd Party Preference Panes: ℹ️

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

MacFUSE [Click for support]

Time Machine: ℹ️

Time Machine information requires OS X 10.7 "Lion" or later.

Top Processes by CPU: ℹ️

5% WindowServer

3% nmblookup

2% Google Chrome

1% hidd

1% socketfilterfw

Top Processes by Memory: ℹ️

189 MB Google Chrome

159 MB Microsoft PowerPoint

103 MB Microsoft Word

81 MB Google Chrome Helper

73 MB WindowServer

Virtual Memory Information: ℹ️

1.17 GB Free RAM

1.96 GB Active RAM

483 MB Inactive RAM

414 MB Wired RAM

1.65 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 16, 2015, 08:11:48 PM Self test - passed

Feb 15, 2015, 01:45:39 PM /Library/Logs/DiagnosticReports/Google Chrome_2015-02-15-134539_[redacted].hang

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Answer 2

kaz-k

Level 8

49,068 points

Feb 16, 2015 4:34 PM in response to gaby_123

Resetting SMC could solve the problem.

Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support

Reply

Answer 3

gaby_123 Author

Level 1

0 points

Feb 17, 2015 7:54 AM in response to kaz-k

Hey kaz-k, thanks for the reply. I just reset the SMC but it didn't solve my problem. Are there updates to do with Java? Videos that I watch through facebook will dramatically slow my computer down (once again, the entire computer slows down, not just the video so it's not a internet connection + I tried to watch the same video with another macbook and it didn't had any of those problems.

Any other ideas of what could be causing this?

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Answer 4

gaby_123 Author

Level 1

0 points

Feb 17, 2015 7:55 AM in response to gaby_123

Also, will upgrading to Yosemite be a solution?

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Answer 5

gaby_123 Author

Level 1

0 points

Feb 19, 2015 1:04 PM in response to gaby_123

Can anyone help me please?? The problem has not gone away and I don't really have time to give my computer for a couple of days to the Mac Support team :// (Also it does not feel like my computer is broken: like I said, everything works perfectly fine; but my computer starts slowing down 20seconds after I start streaming) 😢 help

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Answer 6

my ginger

Level 5

4,904 points

Feb 19, 2015 2:19 PM in response to gaby_123

Hi. You need to get rid of the adware.http://support.apple.com/en-us/HT203987 The ones that are in your extensions for safari. and if you run chrome there to.

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Answer 7

gaby_123 Author

Level 1

0 points

Feb 20, 2015 7:51 AM in response to my ginger

Hello myginger,

thanks for the tip: I removed the few adware i had (parallel and the ebay pop up buyer banner) but it has not solved my problem. Anyone else have an idea what my problem might be? Thanks!

Reply

Answer 8

K Shaffer

Level 7

34,978 points

Feb 20, 2015 1:40 PM in response to gaby_123

There is no solution via upgrade, to the problem your computer has.

Avoid the temptation and avoid the headache. Some older Macs do not

like Yosemite and that may also require you to buy or upgrade to later apps.

The newer applications + their functions in several instances, are different, too.

To add a fully new OS X on top of your user account & old system issues,

would be a bigger problem with no visible means to fix it. Layered trouble.

Had you looked into the Activity Monitor while other items were running to see

what is using the limited resource of the computer? Since online streaming

does use more hardware-based resources (RAM, and HDD write/read cycles)

that may be something to look into. While the RAM is upgradable to more via

use of greater capacity memory chips in the correct specification, there may

be something else causing the slowness. A bulky totally new OS X won't fix it.

Did you see if OS X Utilities and Disk Utility (run from Recovery) could help

discover if there is a problem in the hard disk drive, or if the hardware test

sees any issue? You could repair disk and also repair disk permissions.

Do you allow the video to fully load before running it in the computer?

Does your browser also support HTML5 video? That may run some

content with less trouble, than using Flash player.

The Console utility's log files have a huge amount of information, and this

is where some of your answers hide in plain sight; if one could understand

what they are saying. Crash logs, and incidental items by time & date. When

you note an issue or problem, try & locate the Console log of that incident.

Also, you could run some of the extensive tests and methods to expose

the system logs and reports such as those suggested by Linc. He may see

your thread & reply; or you could look into where he has already posted a

method of showing how to start a test and how that helped a different user.

However without knowing more about the command line or console, or

terminal utilities, the performance guide from http://thesafemac.com may

be a place to read to see if you can relate to the suggestions there.

Good luck, in any event... 😐

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