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Keo Family

Q: Unable to Update My apple ID - Not Saving My New Info

In "Manage My Apple ID", the web site is not saving my new email.  I am attempting to change the primary ID to a new, valid Gmail and every time I click save it reverts back to the original Apple ID.  This is very frustrating!  Could anyone please help?

iPhone 5c, iOS 7.1.2

Posted on Feb 16, 2015 5:16 PM

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Q: Unable to Update My apple ID - Not Saving My New Info

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  • by JosephJohnlee123,

    JosephJohnlee123 JosephJohnlee123 Mar 12, 2015 7:48 PM in response to Keo Family
    Level 1 (0 points)
    Mar 12, 2015 7:48 PM in response to Keo Family

    This has been a problem for me too! I tried to change the primary email, well it did change, i can use the new email to login now. But when I'm logged in to the page, it still shows my old email. When I try to change the name, it says the changes are saved, but they are not! Apple is so stupid!

  • by kimberly.mikita,

    kimberly.mikita kimberly.mikita Mar 13, 2015 7:45 AM in response to JosephJohnlee123
    Level 1 (0 points)
    Mar 13, 2015 7:45 AM in response to JosephJohnlee123

    Im sorta having the same issue. I logged on to Icloud.com on my desktop. I was asked to update your apple ID with a verification code sent to my email. I checked the email and this is what it said. 

    Your Apple ID  was used to sign in to iCloud via a web browser.

    Date and Time: March 13, 2015, 7:19 AM PDT

    Browser: Chrome

    Operating System: Windows

    If the information above looks familiar, you can disregard this email.
    If you have not signed in to iCloud recently and believe someone may have accessed your account, go to My Apple ID (https://appleid.apple.com) and change your password as soon as possible.
    Apple Support

    As you can see there is no code and i cannot access my Icloud account until i enter a verification code, i have requested three different times for a new code and i still have not received an email.