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Iyahna green

Q: I do not know where to get my new iPad mini2 for my warranty because my iPad is cracked

I do not know where to get my new iPad mini2 for my warranty because my iPad is cracked

Posted on Feb 16, 2015 8:58 PM

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Q: I do not know where to get my new iPad mini2 for my warranty because my iPad is cracked

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 16, 2015 9:05 PM in response to Iyahna green
    Level 9 (57,922 points)
    iPhone
    Feb 16, 2015 9:05 PM in response to Iyahna green

    A cracked screen is considered user damage and is not covered under warranty. If you want Apple to look at the device and see if you qualify for an out of warranty replacement, then make an appointment at the Genius Bar of the nearest Apple Store or your Authorized Apple Service provider, depending on your location.

  • by gail from maine,

    gail from maine gail from maine Feb 16, 2015 9:05 PM in response to Iyahna green
    Level 7 (26,129 points)
    iCloud
    Feb 16, 2015 9:05 PM in response to Iyahna green

    How did it get cracked? The warranty does not cover accidental damage inflicted by the owner of the device.....

     

    Cheers,

     

    GB

  • by lllaass,

    lllaass lllaass Feb 17, 2015 1:43 AM in response to Iyahna green
    Level 10 (188,739 points)
    Desktops
    Feb 17, 2015 1:43 AM in response to Iyahna green

    If you did not have AppleCare plus then Apple sill exhange it for refurbished one for

    Apple iPad out-of-warranty service pricing

    ModelScreen damageBattery service*Other repairs
    iPad mini$199$99
    *available only if battery fails Apple’s diagnostic test
    $199
    iPad, iPad 2, iPad mini 2$249$249
    iPad 3rd & 4th generation, iPad Air, iPad mini 3$299$299
    iPad Air 2$379$379

    If AppleCare+ then the exchange price is:

    AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee plus applicable tax.1