HT204266: Use the App Store on your iOS devices, Apple TV, or computer
Learn about Use the App Store on your iOS devices, Apple TV, or computer
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All replies
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Helpful answers
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Feb 16, 2015 9:05 PM in response to Iyahna greenby ChrisJ4203,A cracked screen is considered user damage and is not covered under warranty. If you want Apple to look at the device and see if you qualify for an out of warranty replacement, then make an appointment at the Genius Bar of the nearest Apple Store or your Authorized Apple Service provider, depending on your location.
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Feb 16, 2015 9:05 PM in response to Iyahna greenby gail from maine,How did it get cracked? The warranty does not cover accidental damage inflicted by the owner of the device.....
Cheers,
GB
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Feb 17, 2015 1:43 AM in response to Iyahna greenby lllaass,If you did not have AppleCare plus then Apple sill exhange it for refurbished one for
Apple iPad out-of-warranty service pricing
Model Screen damage Battery service* Other repairs iPad mini $199 $99
*available only if battery fails Apple’s diagnostic test$199 iPad, iPad 2, iPad mini 2 $249 $249 iPad 3rd & 4th generation, iPad Air, iPad mini 3 $299 $299 iPad Air 2 $379 $379 If AppleCare+ then the exchange price is:
AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee plus applicable tax.1