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Helpful answers
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Feb 18, 2015 9:28 AM in response to Dhangsalangsangby judysings,Hi Dhangsalangsang,
It sounds like you tried to change the password to your Apple ID, but were not sucessful because it couldn't be verified, is that correct?
The resources below may help you with this issue. The first explains what to do if you are not able to verify your Apple ID.
The second article explains what to do if you continue to be asked for your previous password. Click on the links for complete details.
iCloud: Account troubleshooting - Apple Support
http://support.apple.com/en-us/HT203512I receive an “authentication failed” message when I try to sign in with my Apple ID during iCloud account setup on my iPhone, iPad, or iPod touch.
Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
http://support.apple.com/en-us/HT203828If you change your Apple ID (which is an email address) or password, you will need to update that information in all of the services that use it.
Sign in with a different Apple ID on your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203983I hope this information helps ....
- Judy
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Dec 17, 2015 11:50 AM in response to judysingsby Obad1,Hi
I am having a similar problem but the solutions is not applied to me
I am receiving the following message
"Verification Failed
your apple ID or password is incorrect"
I am receiving this error whenever i am trying to login to the App Store on my iPhone
I tried to login from an other device it is working fine so i am sure that my apple id and password are correct
and i didn't try to change my password recently
can you please help
Many thanks
Abdelrahman
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Jul 10, 2016 1:23 AM in response to judysingsby Gelil,i changed my password and it was successful but still i have the same problem
