My HP Designjet T120 printer is connected by cable but will not print saying is not connected.

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My HP Designjet T120 printer is connected by cable but will not print saying is not connected.

That Apple is not as good as it claims to be!

I have had email problems and now printer problems despite downloading and installing the recent upgrade with the hope of curing the problem.

My iMac is running OSX 10.9.5 Lion and my printer is HP Designjet T120. It is cable connected as I never managed to consistently make it work wireless.

Despite that comment the printer indicated it is wirelessly connected but the computer even with cable connection says the printer is not connected. A few months ago I upgraded my CAD package of Vectorworks to 2015 from whence my printing problems seemed to start. However the Pdf printing has also gone awry. Firstly printing with all the writing on it a hieroglyphic mess and now will not print also saying the printer is not connected.

All these products are American! Are they incapable of being compatible?

iMac, Mac OS X (10.4.11)

Posted on Feb 17, 2015 4:18 AM

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Answer 1

rkaufmann87

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148,494 points

Feb 17, 2015 5:53 AM in response to AdrianT70

Care to tell us what type of cable and what steps were taken to install it. Most issues that occur with Apple computers normally occur between the computer and the chair.

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Answer 2

AdrianT70 Author

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Feb 17, 2015 6:23 AM in response to rkaufmann87

The Cable is supplied with the printer and was working perfectly until the installation of Vectorworks 2015 although I cannot be sure that is the problem. Not having a DVD/CD drive it had to be done over the net.

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Answer 3

rkaufmann87

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Feb 17, 2015 6:36 AM in response to AdrianT70

USB, FireWire, Ethernet ???? We are not there to see so please answer the questions if you want help.

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Answer 4

AdrianT70 Author

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Feb 17, 2015 6:56 AM in response to rkaufmann87

Sorry USB

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Answer 5

rkaufmann87

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Feb 17, 2015 7:07 AM in response to AdrianT70

IIs the device seen in System Preferences - printers & scanners?

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Answer 6

AdrianT70 Author

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Feb 17, 2015 7:18 AM in response to rkaufmann87

Yes . The printer also tells me it is fully connected to the internet wirelessly and to my Mac.

However ind 'Wired' it gives the hardware reference 10:1f:74:70:45:d8

Link configuration None

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Answer 7

rkaufmann87

Level 10

148,494 points

Feb 17, 2015 7:21 AM in response to AdrianT70

RBernice it from the wireless connection if it it connected via USB.

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Answer 8

AdrianT70 Author

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Feb 17, 2015 8:06 AM in response to rkaufmann87

I do not know the term 'RBernice'. How do I do that?

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Answer 9

AdrianT70 Author

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Feb 17, 2015 8:10 AM in response to rkaufmann87

I have also tried it with the cable disconnected as the printer says is connected to the wifi but the computer says it is not connected?

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Answer 10

Rudegar

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180,636 points

Feb 17, 2015 8:14 AM in response to AdrianT70

I would try another cable and as last resort another computer to verify that the printer is not defect

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Answer 11

rkaufmann87

Level 10

148,494 points

Feb 17, 2015 8:17 AM in response to AdrianT70

AdrianT70 wrote:

I do not know the term 'RBernice'. How do I do that?

Apologies, that was supposed to read "re-connect"

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Answer 12

rkaufmann87

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148,494 points

Feb 17, 2015 8:19 AM in response to AdrianT70

if the device has wi-Fi capabilities, the first thing to decide is how you intend to connect it to your iMac, USB or wi-Fi .

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Answer 13

AdrianT70 Author

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Feb 17, 2015 8:24 AM in response to Rudegar

I do not have another computer that is compatible with this printer.

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Answer 14

AdrianT70 Author

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Feb 17, 2015 8:30 AM in response to rkaufmann87

I had attempted to go wifi but after I had it working the first time and then shut down the computer it stopped working. I kept trying to re-connect wirelessly but in the end gave up and used the USB wire provided which was working OK until about a month ago. It will print Pdf files but incorrectly and remains disconnected in all modes trying to print Vectorworks drawings.

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Answer 15

rkaufmann87

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148,494 points

Feb 17, 2015 8:39 AM in response to AdrianT70

AdrianT70 wrote:

I had attempted to go wifi but after I had it working the first time and then shut down the computer it stopped working. I kept trying to re-connect wirelessly but in the end gave up and used the USB wire provided which was working OK until about a month ago. It will print Pdf files but incorrectly and remains disconnected in all modes trying to print Vectorworks drawings.

OK, what I recommend is starting over. This is easy to do, open System Preferences - Printers & Scanners. Next highlight the device and right click it and then select Reset Printing System.... After the device has disappeared, click the + symbol at the bottom of the box and add the device back making sure the USB cable is connected. The device should be found, if it is not then please advise.

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